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Foley & Lardner LLP · 23 hours ago

Knowledge Management Specialist

US-IL-Chicago

Full-time

Hybrid

Mid Level

$75K/yr - $105K/yr

3+ years exp

Foley & Lardner LLP is looking for a Knowledge Management (“KM”) Specialist to join their Practice & Client Solutions team. The KM Specialist will support improved knowledge sharing and collaboration as part of the firm’s AI and innovative technology initiatives, assisting in the implementation of technologies and processes to enhance legal service delivery.

AssociationBusiness DevelopmentLegal

Responsibilities

Support and manage the firms GenAI solutions including CoCounsel, Harvey, DraftWise, ThoughtRiver, Kira, FoleyChat and CoPilot

Develop and support automated workflows using DocuSign, HighQ, Microsoft applications and other tools

Research and recommend new or existing tools and resources to improve workflow productivity and efficiency

Assist in the identification, documentation, and advancement of best practices for optimizing client-facing and internal technology solutions

Respond to user service requests and other inquires

Consult firm members on the optimal utilization of the firm's knowledge management platforms, including Foley Collaborate, Foley @Work, NetDocuments, MS Teams, and additional related systems

Develop and deliver training programs for the firm’s knowledge management platforms, and suggest ways to boost user adoption

Maintain documentation related to system specifications, information governance, content management, best practice for use and other firm standards

Gather user feedback and track logs, usage data, and behavior metrics to evaluate knowledge management platforms for usability and performance

Participate in special projects

Assist the Senior Specialists, Knowledge Management with other activities and other duties, as assigned

Qualification

Knowledge ManagementGenerative AIProject ManagementContent Automation ToolsCollaboration PlatformsUser TrainingUser SupportDocumentation

Required

Bachelor's degree required

Minimum of three (3) years of relevant experience in a law firm or professional services firm

Solid understanding of knowledge management trends and technologies, GenAI technologies, content automation tools, and collaboration platforms

Proven project management experience

Preferred

J.D, M.L.S, or equivalent degree preferred

Company

Foley & Lardner LLP

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Foley & Lardner LLP stands at the nexus of the Energy & Infrastructure, Health Care & Life Sciences, Innovative Technology, and Manufacturing Sectors.

Founded in 1842

Boston, Massachusetts, USA

1001-5000 employees