EVEXIAS Health Solutions · 10 hours ago
Client Services Solutions Specialist
Southlake, TX
Full-time
Onsite
New Grad, Entry LevelEVEXIAS Health Solutions is a functional medical training, marketing, and consulting company dedicated to transforming society’s understanding of medical wellness and healthy age management. The Client Services Solutions Specialist is responsible for providing day-to-day support to EVEXIAS partners and clients, serving as a key point of contact for troubleshooting systems and ensuring a positive client experience.
BiotechnologyHealth CareMedicalPharmaceuticalTherapeuticsWellness
Responsibilities
Respond to client support inquiries via email, online chat, and phone in a professional and timely manner
Walk clients step-by-step through troubleshooting and problem resolution
Assist clients with navigating EVEXIAS applications, systems, and platforms
Follow up with clients to ensure issues are resolved and service expectations are met
Escalate unresolved or complex issues to appropriate internal teams when necessary
Provide accurate information regarding EVEXIAS products, services, and systems
Serve as a positive representative of EVEXIAS, demonstrating professionalism, empathy, and integrity in all interactions
Support practice deactivation requests and other administrative client service tasks as assigned
Partner with internal teams, including Sales and Operations, to ensure smooth client onboarding and transitions
Assist clients with basic system configuration, troubleshooting, and maintenance
Help test and support updates to registration forms or internal systems as needed
Maintain accurate documentation of client interactions and resolutions
Qualification
Required
High school diploma or equivalent required; associate degree or coursework in a related field preferred
Strong verbal and written communication skills
Basic understanding of computer systems and the ability to learn new technologies quickly
Ability to explain technical concepts in clear, simple, step-by-step instructions
Patient, friendly demeanor with strong listening skills
Commitment to providing exceptional customer service
Preferred
Previous experience in customer service, help desk, call center, or client support (internship or entry-level experience acceptable)
Familiarity with CRM systems, ticketing systems, or support platforms is a plus
Company
EVEXIAS Health Solutions
EVEXIAS Health Solutions provides therapy and medicine for brain fog, fatigue, and insomnia.
Founded in 2018
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Lisa Mikals
Chief Operating Officer
Recent News
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