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Insomnia Cookies · 16 hours ago

Store Operations Manager

Grand Rapids MI

Full-time

Onsite

Mid Level

3+ years exp

Insomnia Cookies is actively hiring for a Store Operations Manager for their Grand Rapids store, seeking hospitality-focused individuals to join their rapidly growing company. The role involves hiring and developing staff, leading service components, and managing inventory while creating a strong culture of excellence and customer service.

BakeryFood and BeverageFood DeliveryFood ProcessingRestaurants

Responsibilities

Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers

Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team

Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members

Manage and audit inventory to maintain proper controls

Create and execute fun, local marketing drops

Create and drive in-store recognition programs/contests

Qualification

Management experienceCustomer serviceTechnical acumenHiring experienceBenevolent leadershipMarketing skillsTeam developmentInventory managementCommercial ovens

Required

3+ years of management/leadership experience in a restaurant or retail establishment

Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)

Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business

An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests

A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System