LegalOn Technologies · 3 months ago
Customer Success Manager - LegalOn Technologies
United States
Full-time
Remote
Entry, Mid Level
$70K/yr - $90K/yr
2+ years expLegalOn Technologies is redefining how legal work gets done, serving over 7,000 companies and firms worldwide. They are seeking a highly motivated Customer Success Manager to ensure the success and satisfaction of their customers by providing support, training, and guidance throughout their journey.
Artificial Intelligence (AI)LegalLegal TechNatural Language ProcessingSoftwareTask Management
Responsibilities
Establish and maintain strong, long-term relationships with the buyers and users of our product
Understand each customer’s unique needs and business goals, aligning our solutions with their objectives
Develop a deep understanding of our products and services
Educate customers on how to take full advantage of our products to optimize their contract review processes
Guide new customers through the onboarding process, ensuring their early success and usage
Provide comprehensive and ongoing training to customers, helping them become proficient users of our technology
Anticipate and address customer questions, issues, and challenges promptly and effectively
Collaborate with the technical support team to ensure timely resolution of customer concerns
Solicit feedback from customers and act as a voice of the customer within our organization
Work with the product development team to convey customer needs and potential product enhancements
Monitor quantitative and qualitative data about customer usage and satisfaction and identify opportunities for renewals and upselling
Collaborate with the sales team to ensure customer retention and revenue growth
Maintain accurate records of customer interactions and feedback
Generate and analyze reports on customer health, usage, and success metrics, and develop action plans as appropriate
Qualification
Required
2+ years experience in a customer success or account management role, preferably within the legal or technology industry
Excellent communication and interpersonal skills, with the ability to build strong customer relationships
Strong problem-solving and analytical abilities
A genuine passion for customer success and a desire to drive customer satisfaction
Determined and adaptable, with the ability to thrive in a fast-paced, evolving environment as we refine our product-market fit
Proficiency in using customer relationship management (CRM) software
Preferred
JD or relevant work experience in the legal/contract review space is strongly preferred
Benefits
Competitive salary and bonus structure.
Generous paid time off policies.
Health, dental, and vision insurance.
401(k)
Professional development opportunities.
Company
LegalOn Technologies
LegalOn Technologies is an AI platform helping lawyers improve corporate legal operations efficiency with advanced legal AI tools.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$200.34MKey Investors
Goldman Sachs Growth EquitySoftBank Vision FundWorld Innovation Lab
2025-07-24Series E· $50M
2022-06-23Series D· $101.61M
2021-02-17Series C· $25.51M
Recent News
LegalTech Breakthrough
2025-11-14
2025-11-05
Company data provided by crunchbase