Children's Hospital of Philadelphia · 10 hours ago
Patient Service Representative - Buerger Center
Philadelphia, PA
Full-time
Onsite
Entry Level
$20.55/hr - $25.69/hr
1+ years expChildren’s Hospital of Philadelphia (CHOP) is dedicated to advancing pediatric care and is seeking a Patient Service Representative to provide essential support to patients and families. The role involves greeting patients, collecting demographic and insurance information, scheduling appointments, and ensuring efficient service delivery while adhering to HIPAA regulations.
Child CareHealth CareHospitalMedicalNon Profit
Responsibilities
Provide welcoming, prompt and respectful customer service which includes scheduling appointments, inform of delays, address family complaints and escalate as necessary
Perform EPIC functions such as check in, check out, enter demographic and insurance information while ensuring accuracy, run daily eligibility verifications
Reconciliation of daily services to include collection and processing of payments received, reimbursements, create and/or obtain insurance referrals and authorizations needed
Answer phones promptly with minimal downtime between calls, accurately verifies and documents contact information and messages, provides appropriate information to callers as warranted. Communicates in a courteous, caring manner to all customers as needed. Check voicemails
Call Management Screens callers’ reasons for call by using the high priority list and critical thinking skills to prioritize calls to be triaged: backline to nurse, high priority in queue, or regular queue. Triages and documents CHOP home care calls. Contacts on call providers directly for calls from those requesting to speak to them, such as E.D.’s, home care nurses, other physicians, and parents. Assists in the distribution of calls to on call providers when the volume/staffing warrants it. Seeks resources to assist in decision making to ensure safe, high quality telephone triage and customer service as needed
Communicates and provides essential information updates during shifts such as change in on call providers and signing out by offices. Communicates concerns and ideas for improvement to the Nursing Supervisor/Manager as needed
Perform administrative tasks such as sort and deliver mail, faxes, medical records and other correspondence, photocopies, and faxes documents
Participate in team huddles and meetings
Daily maintenance of patient records and provider template and daily schedules while following HIPPA guidelines
Periodic rounding to inform patients of delays
Work necessary billing workques, EPIC pools and various other reports
If located in an area where 24/7 coverage is needed, will need to rotate shifts
ED/Admissions specific tasks as assigned include: SART paperwork processing, Nurse Call communications, Trauma B-line and arrivals
Qualification
Required
High School Diploma / GED Required
At least one (1) year patient services representative experience in a role that consisted of health care, registration, physician billing, medical records, medical office work and relatable customer service
Good verbal and written communications skills
Good interpersonal skills
Ability to maintain confidentiality and professionalism
Company
Children's Hospital of Philadelphia
Since its start in 1855 as the nation's first hospital devoted exclusively to caring for children, The Children's Hospital of Philadelphia has been the birthplace for many dramatic firsts in pediatric medicine.
10001+ employees
H1B Sponsorship
Children's Hospital of Philadelphia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (131)
2024 (172)
2023 (142)
2022 (116)
2021 (70)
2020 (53)
Funding
Current Stage
Late StageTotal Funding
$33.35MKey Investors
UnitedHealthcare Community PlanNational Cancer InstituteBill & Melinda Gates Foundation
2025-12-10Grant· $1.7M
2025-09-29Grant· $1M
2025-06-18Grant· $1M
Leadership Team
Ron Keren
Senior Vice President and Chief Medical Officer
Adam Resnick
Director of the Center for Data Driven Discovery in Biomedicine (D3b)
Recent News
2025-12-06
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