TVON ยท 15 hours ago
Administrative Assistant
Baldwin Park, CA
Full-time
Onsite
New Grad, Entry LevelTVON is a company that has been providing a personalized shopping experience in fine jewelry since 2014. They are seeking an entry-level Administrative Assistant to support various tasks across departments, including sales, customer service, shipping, returns, and data entry.
E-Commerce PlatformsJewelryProduct Design
Responsibilities
Assist customers through the order process over the phone by ensuring accurate order details and answering questions about merchandise and company policies
Address customer questions, concerns, and requests over the phone, email, and text message regarding merchandise, orders, returns, and in transit shipments
Process outbound customer orders including generating shipping labels and packing shipments
Maintain accurate record of order fulfillment statuses and package tracking information in company database
Process inbound customer returns including unboxing packages and processing paperwork
Input and update specifications and pictures of new and existing products in company database
Qualification
Required
Bachelor's degree
Provide own transportation to and from the office
Excellent verbal and written communication skills
Professional and respectful demeanor towards co-workers and customers
Proficient in word processing and spreadsheets (e.g. Google Docs, Google Sheets)
Ability to multi-task and meet deadlines in a fast paced environment
Real-time critical thinking and problem solving skills
Strong attention to detail and organizational skills
Available to work weekends
Company
TVON
TVON is a gemstone jewellery shop that sells rings, earrings, and pendants.
Founded in 2014
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase