Pilatus Business Aircraft Ltd ยท 9 hours ago
Director Parts Operations
Broomfield,CO,US
Full-time
Onsite
Lead/Staff, Director/Executive
$99K/yr - $124K/yr
5+ years expPilatus Business Aircraft Ltd is hiring a Director Parts Operations to manage their Parts Sales department in Broomfield, CO. The role involves overseeing spare parts support services and ensuring customer satisfaction while managing the Parts Sales business operations.
Aviation & Aerospace
Responsibilities
Manages Parts Sales Department and its employees
Develops processes and procedures that assures Pilatus Class customer support services for the Service Centers and owner/operators of Pilatus aircraft
Documents, communicates, and escalates when required all spare parts related issues
Prepares annual expense budgets for Parts Sales department
Manages and enhances Pilatus Parts Portal
Monitors and regularly reports on Key Performance Indicators (KPIs), establishes new KPIs as needed
Owns the Parts Sales Forecast
Manages core return process
Reviews and provides suggested revisions to Pilatus Service Center Policies and Procedures
Maintains the highest levels of customer satisfaction
Provides Customer Service input on Min/Max review
Manages 24/7/365 AOG after hours coverage by team members
Provides training to Parts Sales department
Ensures adherence to Pilatus internal procedures and Pilatus Service Center Policies & Procedures
Participates in Customer Service meetings and conferences
Qualification
Required
Bachelor's degree or equivalent combination of education and experience in aviation field
5-7 years of technical experience related to aviation parts
Professional manner and excellent communication skills essential
Excellent oral presentation and written communication skills required
Excellent problem solving and analytical skills
Ability to manage, assign, and track multiple tasks in a fast-paced demanding environment while maintaining a pleasant demeanor with the team and the customers
Ability to work effectively within a team as well as independently
Advanced computer skills including MS Windows and MS Office Professional
Ability to learn and utilize aviation technical software; working knowledge of Quantum a plus
Ability to travel (less than 25%)
Preferred
Pilatus PC-12 and PC-24 knowledge preferred
Benefits
11 paid holidays a year
15 days of paid vacation time
6 days of paid sick/personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus
90% of medical, dental, and vision premiums paid for single coverage and 80% for family coverage, averaging $9,600 annually
Monthly health savings account (HSA) contributions totaling $2,250 for single coverage and $3,000 for family coverage annually
401(k) retirement plan matching up to 6%
Life and long-term disability insurance premiums paid in full
Tuition assistance available annually after the first year
Company
Pilatus Business Aircraft Ltd
Pilatus Business Aircraft Ltd Based in Broomfield, Colorado, Pilatus Business Aircraft Ltd was founded in 1996 and is responsible for marketing, sales, and service for PC-12 and PC-24 in the important North and South America.
51-200 employees
Funding
Current Stage
Growth StageRecent News
2023-08-17
Company data provided by crunchbase