Enrichment Federal Credit Union · 4 weeks ago
Traveling Universal Branch Representative
Oak Ridge,TN,US
Full-time
Hybrid
Entry Level
1+ years expEnrichment Federal Credit Union is a non-profit organization focused on helping people achieve financial well-being. The Traveling Universal Branch Representative assists members with their financial needs, manages account transactions, and travels to various branch locations to provide exceptional service.
Financial Services
Responsibilities
Completes account transactions efficiently with a high level of accuracy ensuring the Credit Union maintains a good image
Educates members on emerging bank/credit union technology and digital solutions such as mobile, online, and ATM to make their banking experience easier
Processes and balances various types of monetary transactions including deposits, withdrawals, and cashing checks within guidelines
Maintains security of cash drawer, negotiable instruments, and credit union documents to ensure confidentiality of members’ accounts to protect members
Maintains a high level of accuracy and security. Meets balancing standards consistently
Processes loan payments, mortgage payments, as well as issues gift/travel cards, and cashier’s check requests
Demonstrates knowledge of all credit union products and services. Identifies financial needs and promotes, recommends, refers and cross-sells products and services
Identifies and reports fraudulent activity
Meets or exceeds established service goals
Develops and maintains Credit Union member relationships, committing to increased member satisfaction by setting achievable member expectations, assuming responsibility for solving member issues and assuring commitments to members are met. Escalates as needed
Processes account opening and maintenance skills for all new accounts (Consumer, Specialty, Business, IRA, and HSA). Consistently receives minimal audit exceptions from the Membership Officer
Answers questions on basic inquiries for Individual Retirement Accounts (IRA) and Health Savings Accounts (HSA)
Completes special projects or other duties as assigned by the Senior Branch Officer, Branch Manager or Branch Operations Manager
Responds and resolves concerns by partnering with the member
Provides overrides and check approvals when necessary
Research posting errors
Processes consumer loan payoff requests
Work a flexible schedule and to accommodate travel to all branch offices as needed
Qualification
Required
Two years' college degree
1-3 years' experience in a financial institution
Ability to engage members in conversation confidently through strong verbal and written communication
Ability to listen, educate and influence members regarding Credit Union products and services
Skilled at building relationships
Ability to complete work accurately and efficiently, paying close attention to detail
Skilled at maintaining a high level of performance with a commitment to excellence
Ability to identify potential fraudulent and suspicious activity
Skilled in time management, organizing work and focused on meeting deadlines
Ability to handle multiple projects simultaneously
Ability to embrace innovation and technology
Knowledge of multiple software programs and digital work
Ability to support team goals with a positive attitude
Ability for flexibility to meet deadlines and share responsibilities
Knowledge of basic math and counting skills
Knowledge of Credit Union department operations to help troubleshoot, problem solve and resolve issues
Ability to offer solutions that best serve the member
Ability to work independently or as part of a team
Ability to maintain the confidentiality of members information
Knowledge of security procedures and guidelines
Knowledge of Credit Union lending products and services to best guide member requests
Knowledge and ability to explain and process all specialty accounts (i.e., Consumer, Specialty, Business, and all IRA's)
Knowledge of Credit Union policies and branch operations involving cash handling responsibilities
Skilled at all transactions, corrections and properly applies elevated authorization levels
Must have a flexible schedule and reliable transportation to travel to all branch locations
Requires sitting 6-8 hours a day
Stress related to important decisions
Must be able to work a flexible schedule to include weekends and occasional after hours, as necessary
Preferred
Two years' college degree
1-3 years' experience in a financial institution
Benefits
Medical, Dental, and Vision Insurance
Company paid Long-Term Disability, Basic Life, and AD&D
401k and Company Match
Vacation, Sick time, and Holiday pay
Employment Assistance Program
End of Year Bonus
Company
Enrichment Federal Credit Union
Enrichment FCU is here to enrich financial life with exceptional products and services through your entire life journey.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase