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Alpha Warranty Services · 12 hours ago

Customer Service Specialist

S Temple Dr, UT, South Jordan, UT, US

Full-time

Onsite

Entry Level

$17/hr - $19.25/hr

1+ years exp

Alpha Warranty Services is a veteran-owned, nationally recognized Vehicle Service Contract provider, founded in 2002. They are seeking a Customer Service Specialist to advocate for customers during the vehicle repair claim process, ensuring understanding of service contract coverage and claim status through various communication channels.

Contact ManagementCustomer ServiceService Industry

Growth Opportunities

Responsibilities

Working with other internal departments, like Sales, to help resolve customer concerns

Using thoughtful problem solving and available resources to support the customer claim process

Providing meaningful and innovative solutions to challenging problems, whenever possible

Other responsibilities and projects as assigned by your manager

Qualification

Customer service experienceCall center experienceBilingual Spanish/EnglishTyping skills (30+ WPM)Problem-solving skillsEmotional resilienceEmpathyActive listeningAttention to detailCollaboration skillsAdaptability

Required

Customer-facing service experience is required

At least 1 year call center experience is required

Clear and professional verbal and written English communication skills

Comfort navigating current technology such as computers, phones, internet, and various software

Accurate typing skills with a speed of at least 30+ WPM

Emotional resilience, empathy, and active listening skills

High-quality results with a strong attention to details

Thoughtful problem-solving skills, good judgement, and the willingness to find solutions

Ability to collaboratively work with others, including a willingness to step up when extra help is needed

Capacity to embrace change and new opportunities as we continue to grow

Your high school diploma or GED equivalent is required

Preferred

Bilingual Spanish/English skills are highly valued, but not required

Vehicle repair experience, knowledge, and/or interest is a huge plus, but not required

Benefits

Health insurance options with generous company contributions

Dental and Vision coverage

Life and Disability insurance (100% company paid + options for more!)

401k match program

Paid Time Off (PTO) and Paid Holidays

Paid Volunteerism Time Off (VTO) to support your community

Legal and Pet insurance options

Free Roadside Assistance for your personal vehicle

Tuition Assistance Program

Ongoing professional training and development

Employee incentive and recognition programs

A state-of-the-art office building with outstanding features and amenities, including free onsite fitness center, basketball court, game room with bowling alley, and electronically adjustable workstations