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SD Wheel · 9 hours ago

Customer Service Representative - Phone (onsite first 30 days)

Wrightstown,WI,US

Full-time

Onsite

Entry Level

1+ years exp

SD Wheel is a company focused on providing excellent customer service. The Customer Service Representative will act as a liaison, providing information on products and services while resolving customer issues with accuracy and efficiency.

AutomotiveE-Commerce

Responsibilities

Complete and fulfill job duties/tasks with minimal supervision

Follow standard service operations and customer requests. May need occasional guidance to accurately resolve detailed requests

Complete stat sheet/checklist daily

Communicate with customers, while fulfilling requests/resolving issues/processing returns/etc

Emails are formatted properly (intro, body, closing) and replies are thorough, accurate, and comprehensive

Phone calls are answered in the proper tone to serve customer requests

Respond to social media comments or posts to our page

Go the extra mile to engage with customers

Exceed Enterprise efficiency and quality metrics (quality, speed, accuracy, productivity)

When possible, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Qualification

Customer service experienceProblem solving skillsClear communication skillsTeamworkCollaborationAnalytical skillsSpecialized skills in warrantiesSpecialized skills in returnsSpecialized skills in damage claimsSpecialized skills in negative reviewsAttention to detailOrganizational skillsCreativity