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Anywhere Real Estate Inc. · 13 hours ago

Specialist Software Support

Meridian, ID

Full-time

Onsite

New Grad, Entry Level

Anywhere Real Estate Inc. is seeking a Specialist Software Support to play a critical role in process improvement efforts. The role involves administering and optimizing the use of Resware software, managing user access, and coordinating with operational teams to enhance software efficiency.

Commercial Real EstateInsuranceProperty ManagementReal EstateReal Estate Brokerage

Growth Opportunities

Responsibilities

Lead, research, develop, and deploys new/reengineered organizational processes and on-going programs that utilize ResWare

Works closely with Title and Escrow operational teams to improve Resware operational efforts; eliminate waste and variation in processes; assist with tests and experiments to improve processes

Manage partner process and data in Resware. Activity may include modifying partner access permissions, ensuring data quality, partner clean up and proper use of partners within Resware

Monitor, review, and modify ResWare basic configuration to optimize set up. This includes a variety of features including, but not exclusive to: Office/business, file numbers, user role groups, users, action lists, file permissions, search data, curative types, recording data, premiums, CD fees, templates, email templates and accounting

Perform user maintenance and administration including adding, deleting, and modifying users and user groups. Coordinate other technical needs and requirements with IT

Coordinate Resware team including Power Users to ensure help desk requests are addressed in a quality and timely manner. Provide ResWare team with advance information and training on changes to application

Manage new application release implementation to include testing, documentation, communication, training, and implementation

Facilitate and manage projects for strategic application enhancement implementation. Analyze and interpret operational requirements into scopes of work and communicate to developer for changes

Develop strategic ideas/solutions/and roadmaps related to ResWare and operational efficiency

Coordinates technology integrations with third-party vendors, monitors the quality thereof, and maintains the relationship with those vendors

Qualification

ReswareAnalytical skillsSoftware troubleshootingInterpersonal skillsCommunication skills

Required

High school diploma and/or GED

Must possess strong analytical skills and effective interpersonal and communication skills to interact with a wide range of users having different levels of computer expertise

Able to work independently and efficiently to meet deadlines

Able to promptly answer support related email, phone calls and other electronic communications

Self motivated, detail-oriented and organized

Experience troubleshooting and supporting software systems/solutions

Excellent communication (oral and written), interpersonal, organizational, and presentation skills