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Apex Fintech Solutions · 9 hours ago

Staff ServiceNow Architect

Austin, TX

Full-time

Hybrid

Lead/Staff

10+ years exp

Apex Fintech Solutions (AFS) is a leader in digital wealth management, processing millions of transactions daily. They are seeking a Staff ServiceNow Architect to lead the technical strategy and architecture for their ServiceNow IT Operations Management implementation, focusing on building a robust operational backbone and ensuring compliance with industry standards.

Financial Services

H1B Sponsor Likely

Responsibilities

Lead large-scale migration from legacy ITSM/asset management systems to ServiceNow

Design phased migration strategy: data migration, system cutover, integration planning, risk mitigation

Coordinate across teams, vendors, and stakeholders; ensure zero downtime for critical operations

Own CMDB data migration: assessment, cleansing, validation, reconciliation

Design Configuration Management Database (CMDB) data model (CI classes, relationships, service taxonomy) for financial services context

Architect Discovery & Service Mapping strategy (on-prem, cloud, containers, SaaS)

Design Event Management integration with monitoring tools (Datadog)

Establish Cloud Management integration (GCP) and FinOps capabilities

Define multi-year ITOM roadmap: CMDB → Discovery → Service Mapping → Event Mgmt → Cloud Mgmt

Design integration architecture for 50+ systems: monitoring, cloud, ITSM, identity, ticketing

Define multi-instance strategy (prod, pre-prod, sandbox, dev) and CI/CD for ServiceNow

Architect platform security: SSO/SAML, RBAC, encryption, audit logging, MFA

Ensure scalability (1,000+ users) and performance (SLOs, optimization)

Establish development standards, customization governance, upgrade strategy

Support the leadership team with building, coaching and developing a world-class ServiceNow team

Partner with Infrastructure, Security, Compliance, Enterprise Architecture, Engineering and Product

Present to executives, board, and regulators; translate technical concepts to business language

Provide vendor/partner oversight; ensure knowledge transfer to internal team

Ensure compliance (e.g., SOC 1, SOC 2, ISO 27001, NIST, FINRA, SEC, GLBA)

Support regulatory examinations with technical documentation and platform demonstrations

Drive CMDB accuracy to 95%+; optimize performance; manage technical debt

Evaluate emerging capabilities (AI/ML, AIOps, Predictive Intelligence)

Qualification

ServiceNow architectureCMDB data modelingIntegration expertiseCloud platformsIT operations managementFinancial services experienceRegulatory compliance knowledgeTechnical team leadershipExecutive presenceInfluencing skillsCommunication skills

Required

Bachelor's degree in a technical field (or equivalent work experience) required

10+ years IT operations/infrastructure; 5+ years hands-on ServiceNow experience

5+ years leading technical teams; proven mentorship and team development

Required Certifications: Service Now Certified System Administrator (CSA) and Certified Implementation Specialist - IT Service Management; one additional CIS domain preferred (Discovery/Service Mapping)

Led 2+ ServiceNow migrations from legacy systems (greenfield/brownfield, 1,000+ users)

Deep ITOM expertise: CMDB, Discovery, Service Mapping, Event Management, Cloud Management

Expert in ServiceNow architecture, scripting (JavaScript), Integration Hub, MID Servers

CMDB data modeling, CI reconciliation, service mapping, discovery automation

Integration expertise: REST APIs, middleware (MuleSoft, Boomi), CI/CD

Cloud platforms: AWS, Azure, GCP (hands-on experience)

Infrastructure: servers, storage, networking, virtualization, containers (Docker, Kubernetes) and IaC (Terraform)

Monitoring tools integration: Splunk, Datadog, Dynatrace, Prometheus

Understanding of FINRA, SEC, OCC, FDIC, GLBA, SOX requirements

Experience supporting regulatory examinations and audit readiness

Familiarity with NIST, ISO 27001, SOC 2 frameworks

Executive presence: present to C-suite, board, regulators

Influence across organizational silos; manage competing priorities

Led implementations $1M+ budget, 12-24 months

Preferred

5+ years in financial services technology (banking, broker-dealer, fintech, payments) experience preferred

Certified Technical Architect (CTA) highly preferred (or commitment to achieve within 18 months)

CTA certification, additional CIS certs (ITSM, ITAM, SecOps), cloud certs (AWS/Azure Pro), TOGAF, CISSP, ITIL 4, chaos engineering experience, DevOps/SRE background, ServiceNow community contributions

Benefits

Healthcare benefits (medical, dental and vision, EAP)

Competitive PTO

401k match

Parental leave

HSA contribution match

Paid subscription to the Calm app

Generous external learning and tuition reimbursement benefits

Hybrid work schedule

Company

Apex Fintech Solutions

Apex Fintech Solutions provides the tools and services that enable hundreds of clients to launch, scale, and support digital investing for tens of millions of end investors.

Founded in 2012

Dallas, Texas, US

501-1000 employees

https://apexfintechsolutions.com

H1B Sponsorship

Apex Fintech Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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Trends of Total Sponsorships

2025 (14)

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2023 (25)

2022 (13)