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Morris · 2 weeks ago

CNC Field Service Technician

Newark, NJ

Full-time

Hybrid

New Grad, Entry Level

$48K/yr - $100K/yr

Morris Group, Inc. is a leading machine tool distribution network in North America, dedicated to helping manufacturers improve productivity. The CNC Field Service Technician is responsible for installing, maintaining, and repairing CNC equipment while providing excellent customer service and support.

Machinery ManufacturingManufacturingSales

Responsibilities

Daily travel from home to Customer facilities with occasional overnight hotel stays required when servicing remote Customer locations within the designated coverage territory or when participating in remote training programs

Demonstrating a willingness to help others and be a team member

Install, commission, calibrate, maintain, tackle, diagnose, and repair CNC equipment and accessory CNC equipment at customer facilities. Service calls also include operator training, networking between systems, software applications, preventive maintenance, major assembly replacements and alignments, overhauls/refurbishments, upgrades/retrofits, and un-installation services

Provide a direct communication link between the Customer and the Service Group of the Robert E. Morris Company

Provide voice of Customer feedback

Through service and Customer relationships, build brand dedication

Conduct travel and work in a safe manner, constantly learning new technology and soft skills

Apply machine tool manuals, technical documents, as well as internal and external authorities to optimally diagnose and resolve CNC equipment issues

Effectively understand and use the Salesforce Lightning Customer Support computer system

Qualification

CNC Machine RepairElectrical TroubleshootingProgrammable Logic Controller (PLC)Mechanical SkillsVariable Frequency Drives (VFD)Customer Service SkillsDigital LiteracyCommunication SkillsProblem-Solving SkillsAdaptability

Required

Proficient verbal and written communication and Customer relation skills

Able to interact and effectively communicate in person and over the phone with customer and co-workers

Present a professional image

Must be adaptable to changes and able to deal with change, delays, or general work-related issues

Basic digital literacy and shown understanding of MS Word, Excel, and Outlook

Must have, and/or be willing/capable of being trained to develop, electro-mechanical skills (motors, drives, transformers etc.)

Basic mechanical and logical solving skills are a must

Rational decision making and problem-solving skills

Demonstrating a willingness to help others and be a team member

Install, commission, calibrate, maintain, tackle, diagnose, and repair CNC equipment and accessory CNC equipment at customer facilities

Provide a direct communication link between the Customer and the Service Group of the Robert E. Morris Company

Provide voice of Customer feedback

Through service and Customer relationships, build brand dedication

Conduct travel and work in a safe manner, constantly learning new technology and soft skills

Apply machine tool manuals, technical documents, as well as internal and external authorities to optimally diagnose and resolve CNC equipment issues

Effectively understand and use the Salesforce Lightning Customer Support computer system

Must be highly mobile, able to access all areas of the premises

Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects

Ability to sit for prolonged period of times

Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees

Ability to frequently use hands and arms

Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus

Ability to keep their composure with the public and co-workers in everyday, stressful situations

CNC Machine Repair

Electrical Troubleshooting

HVAC Service & Installation

Troubleshooting CNC Machines