Apply on Employer Site

Peterson Cat · 9 hours ago

Condition Monitoring Advisor

Hillsboro, OR

Full-time

Onsite

Senior Level

5+ years exp

Peterson Cat is a family-owned business with over 85 years of experience, dedicated to building the future through their work in various community projects. The Condition Monitoring Advisor analyzes machine condition data to provide insights and recommendations, collaborating closely with customers and internal departments to support informed decisions on machine lifecycle strategies.

Machinery ManufacturingManufacturingRentalWholesale

Responsibilities

Monitor and analyze data from multiple sources including physical fluid sample data, electronic asset data, equipment inspection data, site condition information, and equipment repair history for 1,000+ customer machines within assigned territory

Track machine health key performance indicators (KPI’s) and provide lifecycle forecasting to Product Support Sales Representatives (PSSR’s) and other internal stakeholders to proactively support informed customer decisions to repair, rebuild, or replace equipment

Provide various recommendations based on technical and data-supported insights through Prioritize Service Events (PSE) system

Support internal and external customers in effectively utilizing connected asset and Condition Monitoring technologies, including but not limited to CAT Connect, Product Link, Visionlink, Remote Flash, Remote Troubleshoot, SIS, CAT Inspect, and Foresight

Communicate all findings and recommendations to stakeholders in a clear, value-focused manner

Export and validate data from various internal and external applications, build condition monitoring data reports, and provide reports to stakeholders including customers, PSSR’s, and leaders of the Product Support department

Seek out, identify, and promote condition monitoring process improvements

Escalate critical fault codes and time-sensitive repairs needed for customer machines to appropriate Product Support department personnel

Serve as backup other Condition Monitoring Advisors as needed

Travel away from base location occasionally to attend departmental meetings and perform other essential job functions

Perform Product Link installation, troubleshooting, and programming for internal and external customers

Provide Visionlink Platform support including walkthroughs, training sessions, and customer site visits

Maintain punctual, regular, and predictable attendance

Work collaboratively in a team environment with a spirit of cooperation

Display excellent communication skills including presentation, persuasion, and negotiation skills required in working with customers/ coworkers, including the ability to communicate effectively and remain calm and courteous under pressure

Respectfully take direction from supervisor/manager

Qualification

Data AnalyticsCondition MonitoringCaterpillar equipmentData presentationTechnical communicationCustomer supportProcess improvementTeam collaboration

Required

Associates degree from a fully accredited college in Diesel Technology, Data Analytics, or other closely related field; and a minimum of five (5) years of progressive technical experience in the heavy equipment industry; or an equivalent combination of education and work experience