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Solis Mammography · 12 hours ago

Patient Service Representative

Pflugerville, TX

Full-time

Onsite

Entry Level

2+ years exp

Solis Mammography is a leader in breast health services dedicated to providing exceptional care to women. The Patient Service Representative serves as the first point of contact for patients, responsible for greeting, registering, and processing payments to ensure a smooth patient experience.

Health CareHospitalMedical

Responsibilities

Understand, promote and demonstrate the Solis Way

Greet patients in a professional and friendly manner

Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information

Explain forms to patients and assist with form completion, via paper or tablet, as necessary

Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record and maintaining confidentiality

Responsible for collecting patient payments which can include explaining benefits given from insurance verification when necessary

Prepare paperwork for future appointments incorporating additional paperwork needed for specific exams or payors as necessary

Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding requests

Schedule and reschedule patients as necessary

Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report

Participate in front office training to stay abreast of front office policy and procedures

Qualification

Healthcare registration experienceCustomer service experienceMedical terminology knowledgeCash handling knowledgeMicrosoft Office SuiteMathematical calculationsCommunication skillsDetail-oriented