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Redwood Credit Union · 10 hours ago

Mortgage Loan Coordinator II

Napa, California

Full-time

Onsite

Entry, Mid Level

$26/hr - $34/hr

2+ years exp

Redwood Credit Union is looking for a Mortgage Loan Coordinator II, who will be responsible for performing a variety of Total Member Experience related liaison, sales, and operational duties in the mortgage lending department. The role involves intake of loan applications, acting as a primary contact for Member interactions, and ensuring compliance with regulatory notices while safeguarding sensitive information.

Finance

Growth Opportunities

No H1B

Responsibilities

Intake new loan applications into Mortgage Cadence Loan Fulfillment Center (LFC) from Members via phone, walk-in, referrals from branches, other departments, or Loan Officers

Act as the primary contact for Member walk-in traffic to mortgage lending department

Respond to branch emails requesting Member walk-in’s and return calls with a sense of urgency

Establish initial rapport with Member, reach agreement and understanding on mutual expectations, and communicate next steps with Member on an as-needed basis

Structure loan scenarios based on Member’s financial goals and needs to align with RCU mortgage products

Communicate and/or collect upfront list of needed documents based on Member’s application using pre-defined conditions or LFC Desktop Underwriter findings

Facilitate initial streamline refinance requests and deliver Member information for fulfillment

Cross-sell RCU and RCUSG products and services

Log-in to department phone queue during scheduled times

Upon receipt of daily Incomplete Loan report, review incomplete loan in LFC and determine next steps with Member to complete loan application or adverse action

Act as the TME Ambassador to recognize areas of improvement for Member service and issues with processes within department and offer solutions and/or suggestions for improvement

Process and deliver various regulatory notices, such as Reg B/10 Day, Statement of Credit Denial, Credit Score Disclosure, as necessary to remain compliant

Ensure confidentiality and safeguard sensitive Member financial information

Upload various loan documentation to virtual loan folders in a timely manner

Monitor Mail Mortgage Lending emails and scanned documents from branches and distribute, as necessary

Assist loan processors with ancillary pre-closing loan verifications

Qualification

Mortgage lending knowledgeLoan structuringLoan origination softwareReal estate principlesInvestor guidelinesAnalytical skillsEffective communicationTeamworkConfidentiality

Required

Knowledge of real estate principles, practices, rules, regulations, and sales

Ability to structure loan scenarios based on Member's financial goals and needs through application interview process that align with RCU mortgage products

Ability to operate a PC with word processing, spreadsheet and Internet-based loan origination software

Basic understanding of investor guidelines and compliance requirements

Ability to communicate effectively both verbally and in writing

Ability to establish and maintain effective work relationships with a diverse group of people including vendors and other Credit Union team members

Ability to act independently and confidentially, using discretion and tact

Ability to analyze situations and recommend workable solutions

Ability to coordinate a variety of activities simultaneously and prioritize work

Ability and desire to work in a team environment

Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law, including the SAFE ACT and NCUA part 761

The ideal candidate has a combination of education and experience equivalent to a high school diploma, plus a minimum of two years' experience in mortgage lending industry or closely related field

Benefits

Competitive medical, dental, and vision insurance, mental health offerings

Employee performance incentive plan

Salary Advancement– Merit increase based on performance

401(k) program with employer match

Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

RCU employees are eligible for a 1% discount on all recreational or boat loan products

2% discount off Visas and LOC Loans through RCU

0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.

0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.

0% interest on garment, fitness, or home office equipment loan of up to $500

100% financing for employee purchased homes!