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Colorado Coalition for the Homeless · 10 hours ago

Client Access Representative

Denver, CO

Full-time

Onsite

New Grad, Entry Level

$20.64/hr - $24.28/hr

The Colorado Coalition for the Homeless is dedicated to preventing homelessness and creating lasting solutions for at-risk families and individuals. The Client Access Representative serves as a vital liaison between clients and the Coalition’s integrated health and social services, managing front desk operations and ensuring a welcoming environment for all clients.

Health CareNon Profit

Responsibilities

Serves as the first point of contact for patients, clients, visitors, and vendors, providing a professional, trauma-informed and culturally responsive experience

Independently initiate and complete comprehensive client registration processes, including verifying insurance coverage, creating health records, scheduling appointments, and accurately entering client data into the electronic health record

Conduct insurance status verification and connect clients to internal insurance enrollment resources when necessary, ensuring continuity of care and financial accessibility

Provides coverage across multiple client access sites in the Denver Metro Area, demonstrating flexibility and cross-functional competency. Staffing other client access sites when coverage needs arise

Maintain and manage health records in compliance with HIPAA and organizational protocols, including scanning, indexing, archiving, and secure destruction of sensitive information

Process requests for disclosure of protected health information, ensuring full legal compliance and safeguarding client confidentiality

Scheduling and check-in for client appointments

Make daily reminders calls, supporting appointment adherence and client engagement to ensure continuity of care

Facilitates communication between clients, providers, and internal departments to support integrated care and wrap-around service delivery

Assist clients with questions and concerns, provide directions in accessing CCH services and homeless resources, and connect clients to community service providers

Performs other job duties as assigned

Qualification

Client registrationInsurance verificationHealth information managementCustomer serviceBilingual English/SpanishCrisis interventionTrauma-Informed CareConflict resolutionInterpersonal communication

Required

High school diploma or equivalent required

Valid driver's license required

Strong critical thinking, conflict resolution, and decision-making skills in high-pressure environments

Exceptional customer service and interpersonal communication, with emotional intelligence and cultural humility

Ability to organize, prioritize, and manage multiple tasks in a fast-paced environment with frequent client interaction

Strong interpersonal skills to respectfully interact with individuals exhibiting a wide range of behaviors

Ability to implement de-escalation and crisis intervention techniques with situational awareness

Awareness and application of Trauma-Informed Care practices

Preferred

Previous customer service, front desk, or medical office experience preferred

Experience working with vulnerable or underserved populations strongly preferred

Bilingual English/Spanish speaking is highly preferred

Company

Colorado Coalition for the Homeless

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for families and individuals experiencing or at-risk of homelessness throughout Colorado.

Founded in 1984