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State of Oregon · 13 hours ago

Customer Service Guide (Public Benefits Specialist, Entry) Bilingual English & Spanish Preferred

Salem, OR

Full-time

Onsite

Entry Level

$3,705/mo - $4,833/mo

2+ years exp

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer, seeking a Customer Service Guide to provide exceptional office support. In this role, you will assist clients at the front desk, manage communications, and ensure accurate handling of applications and documentation.

AssociationGovernmentNon Profit

No H1B

Responsibilities

Provide front desk assistance, answer phone calls, and guide clients to the right services

Distribute mail, handle case transfers, and manage emails

Schedule appointments and issue financial negotiables like Electronic Benefits Transfer (EBT) cards and checks

Review all applications, paperwork, and documentation submitted in person or electronically for completeness and accuracy

Document all interactions and records through the ONE and TRACS system

Create a welcoming environment for the public through various forms of communication

Maintain an organized and clean work area, ensuring efficient lobby flow and customer service

Use various computer systems and databases to manage information for the agency and clients

Qualification

Customer service experienceBilingual English & SpanishData entryComputer systems navigationActive listeningTime managementConfidential information handling

Required

A valid driver's license and acceptable driving record are required for this position

Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.)

An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service

An equivalent combination of education, training, and experience relative to the class concept

Experience collaborating with team members from diverse backgrounds to achieve common goals

Customer service experience demonstrating active listening, empathy, and respect for diverse clients

Experience typing accurately and navigating various computer systems to enhance productivity

Experience maintaining precise and accurate records while completing data entry tasks

Experience prioritizing critical tasks and managing time to meet deadlines

Experience handling confidential and sensitive information with professionalism, upholding high standards of integrity and honesty