RMW ACCOUNTING · 22 hours ago
Head of Business Operations
Miami, FL
Full-time
Hybrid
Director/Executive
10+ years expRMW Accounting is a fast-growing, private equity–backed accounting firm with a focus on delivering exceptional client service and maintaining strong relationships. The Head of Business Operations will lead the development and implementation of processes and systems to enhance quality and efficiency across the firm, collaborating with office leaders to drive revenue and profit growth.
Accounting
Hiring Manager
Alex Iwaskewycz, MPA, SSBB
Responsibilities
Define and maintain firmwide frameworks for practice management, including developing service offerings, pricing strategy and implementation, staffing models, project management and client service standards
Partner with office leaders to ensure consistent technical quality and efficient, scalable client service delivery across offices
Coordinate staffing, including internal and external resources, across offices to optimize utilization
Develop and monitor KPIs to provide leadership with visibility into practice performance
Serve as the business strategist for office-level technology including practice management and CRM platforms (e.g., Canopy or Karbon Software) as well as point solutions (e.g. SafeSend, SurePrep, TaxGPT), ensuring our technology enhances productivity and collaboration
Drive firmwide adoption and effective use of practice management tools by embedding them into daily processes and accountability structures
Produce dashboards and insights on utilization, productivity, and client service trends, identifying opportunities for growth and efficiency
Craft and implement training programs (in partnership with People team) to advance technical excellence and consistency across offices
Mentor professionals and office leaders, ensuring alignment of technical skills, client service, and system usage
Act as a trusted advisor to the President and office leaders on how practice management and subject matter expertise drive the firm’s growth
Qualification
Required
10+ years in public accounting with 5+ years in a role directly responsible for firm operations (e.g. Director of Operations) or management (e.g. former firm owner or leader); experience in a high growth, multi-office environment
Demonstrated ability to connect domain knowledge with business strategy in a fast-growing firm
Proven track record of leveraging technology to drive actionable insights and productivity
Skilled at analyzing utilization and practice metrics and presenting insights that inform firm strategy
Experienced in leading professional development, training programs, and mentoring staff
Collaborative and influential, with the ability to build trust across multiple offices and leadership levels
Experience evaluating, contracting and managing outsourced resources (e.g. offshore)
Hands-on and entrepreneurial, with the drive to build scalable systems and frameworks and quickly turn ideas into actions and results
Experience navigating operational transitions related to firm acquisitions, book of business acquisitions and partner retirements / successions
Preferred
Current or inactive CPA or EA (enrolled agent) preferred; 3+ years as a tax practitioner - strongly preferred
Training in and experience successfully implementing process improvement methodologies such as Lean, Six Sigma, or Kaizen, preferred
South Florida candidates preferred; remote considered
Benefits
401(k) Matching Program
Platinum Health Insurance, FSA, Life, STD, and LTD
Dental & Vision Insurance
20 PTO Days and 7 Sick Days Annually
Company
RMW ACCOUNTING
RMW ACCOUNTING is a company based out of Miami, United States with 12 offices around the country.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase