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BlueCross BlueShield of South Carolina · 10 hours ago

Customer Service Coordinator

Columbia, SC

Full-time

Onsite

Entry Level

1+ years exp

BlueCross BlueShield of South Carolina is seeking a Customer Service Coordinator to function as a work leader for customer service units. The role involves assisting with escalated and complex issues while serving as an information source for both internal and external customers.

Financial ServicesHealth CareHealth InsuranceInsuranceMedical

Responsibilities

Serve as an information source for both internal and external customers by answering complex customer service inquiries via telephone, e-mail, and/or web inquiries. Inquiries are non-routine and require deviation from standard screens, scripts, and procedures

Ensure efficient departmental operation by assisting management in planning, coordination, and/or assignment of work

Assist with the development and direction of staff to achieve and maintain optimum levels of performance

Maintain basic knowledge of quality work instructions and company policies

Qualification

Customer service experienceBusiness mathMicrosoft OfficeMultiple computer systemsOrganizational skillsDMEHCPCS codingCertified Professional CoderStress managementOral communicationWritten communicationConfidentiality

Required

Required Education: Associate's

Required Work Experience: 1 year of customer service or claims processing experience OR Bachelor's Degree in lieu of work experience

Required Skills and Abilities: Strong organizational skills, and oral and written communication skills. Ability to handle high stress situations. Proficient spelling, punctuation, grammar, and basic business math. Ability to handle confidential or sensitive information with discretion. Ability to learn and operate multiple computer systems effectively and efficiently

Required Software and Other Tools: Microsoft Office

Preferred

Preferred Work Experience: DME and HCPCS coding

Preferred Certificate: Certified Professional Coder

Benefits

Subsidized health plans, dental and vision coverage

401k retirement savings plan with company match

Life Insurance

Paid Time Off (PTO)

On-site cafeterias and fitness centers in major locations

Education Assistance

Service Recognition

National discounts to movies, theaters, zoos, theme parks and more

Company

BlueCross BlueShield of South Carolina

Glassdoor3.6

For more than six decades, BlueCross BlueShield of South Carolina has been part of the national landscape. Our roots are firmly embedded in the state.

Founded in 1946

Columbia, South Carolina, USA

10001+ employees