Concentrix · 11 hours ago
Professional II, Global Service Delivery
United States
Full-time
Remote
Mid, Senior Level
$65K/yr - $75K/yr
5+ years expConcentrix is a forward-thinking global organization that fosters an inclusive culture, and they are seeking a remote Professional II, Global Service Delivery. In this role, you will partner with teams to assess client health, develop strategies for customer retention, and lead projects to enhance sales efficiency while promoting exceptional customer experiences.
Customer ServiceInformation TechnologyOutsourcingSalesUX Design
Responsibilities
Partner with teams to assess and identify client health risk drivers, propose corrective action plans
Partner with teams to develop strategic road maps to promote customer retention and expansion
Plan and lead projects to improve scaled sales efficiency and effectiveness
Assess operational risks and use the operational understanding of client processes to develop corrective action plans globally
Build a culture of globally consistent best practices through continuous improvement by collecting feedback through several methods, evaluating efficiencies and recommending changes to improve sales delivery
Establish yourself as a trusted advisor with clients
Be the client champion and promote resolution of client issues, using resources from across the company
Lead expansion and efficiency projects including change requests
Oversee development of knowledge assets to improve repeatability and rapid adoption of processes
Seek counsel and guidance from higher level program managers, will receive guidance and mentorship on more complex projects/matters from higher level program managers and management
Deliver expert customer experiences…with a smile
Qualification
Required
5+ years of team, program, project, product, or channel marketing management experience
Successful track record managing medium‑ to large‑scale initiatives and cross-functional teams
Experience within IT distribution, cloud services, cybersecurity, hardware/electronics, or other fast-paced technology environments
Experience with AWS, Azure, or Google Cloud marketplace operations (for cloud-focused roles)
5+ years of hardware/electronics manufacturing or NPI experience for operational program roles
Bachelor's degree in Marketing, Business, Engineering, Computer Science, Information Technology, or related field preferred
Equivalent professional experience considered for technical or cybersecurity programs
Proficiency in fast-paced multi-tasking
Eagerness to learn new technologies
Must reside in the United States and have a valid U.S. address for residence
Preferred
Bachelor's degree in Marketing, Business, Engineering, Computer Science, Information Technology, or related field preferred
Benefits
Medical, dental, and vision insurance
Comprehensive employee assistance program (EAP)
401(k) retirement plan
Paid time off and holidays
Paid training days
DailyPay enrollment option to access pay "early," when you want it
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
Work-from-home convenience with company-supplied technologies
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Company
Concentrix
Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations.
10001+ employees
H1B Sponsorship
Concentrix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2022 (1)
2021 (10)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2.15B2023-07-19Post Ipo Debt· $2.15B
2020-12-01IPO
2006-09-11Acquired
Leadership Team
Chris Caldwell
President and CEO
Pethachi Pichappan
Vice President Information Technology
Recent News
2025-12-26
Hypepotamus
2025-12-24
2025-12-24
Company data provided by crunchbase