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Link Technologies · 10 hours ago

Process Analyst

Carson City, NV

Contract

Onsite

Entry, Mid Level

2+ years exp

Link Technologies is a Las Vegas-based IT consulting firm seeking a Process Analyst to join their team. The role involves evaluating and improving election-related processes, providing technical support, and ensuring compliance with federal and state election laws.

ConsultingGovernmentInformation TechnologySecurity

Responsibilities

Evaluate existing election-related processes, business rules, and workflows for efficiency, accuracy, and compliance with Nevada Revised Statutes (NRS)

Document processes, business rules, functionality, and procedures

Identify and address documentation gaps

Develop process maps, standard operating procedures (SOPs), and documentation for new processes as developed by State leadership

Identify areas for improvement in election-related processes to improve compliance, efficiency, consistency, and clarity

Analyze and recommend resolution paths for technical support requests

Validate system functionality for compliance with policy and expected business rules and workflows

Assist with the development of user stories and requirements to inform the development of system enhancements

Document system processes and functionality to support Help Desk agents and Development and QA teams in addressing tickets

Run queries and develop reports to enable insights into election-related data

Investigate and analyze large datasets for accuracy, consistency, and compliance with State and County policy

Assist with the creation of business definitions for data elements in support of the creation of a data dictionary

Ensure processes align with federal and state election laws (NRS), including HAVA, NV state statutes, and Secretary of State directives

Monitor quality control measures and support risk-limiting audits

Work with county election officials, vendors, and internal teams to gather feedback and ensure process consistency across jurisdictions

Work with the third-party vendors and the internal training team to develop training and support materials for staff and election system users

Qualification

Process analysisData analysisSQLMicrosoft Office SuiteProcess mapping toolsLean Six Sigma certificationAnalytical skillsGovernment compliance knowledgeOrganizational skillsCommunication skills