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ITG Brands · 13 hours ago

Salesforce Systems Administrator

North Carolina, United States

Full-time

Hybrid

Mid Level

3+ years exp

ITG Brands is the third-largest tobacco company in the USA, committed to innovation and operational integrity. They are seeking a proactive Salesforce Systems Administrator to manage and optimize their Salesforce platform while collaborating with cross-functional teams to translate business needs into effective solutions.

Tobacco

H1B Sponsor Likely

Responsibilities

Serve as a member of the Salesforce administration team, supporting the management of Salesforce Consumer Goods Cloud (CGC), Trade Promotion Management (TPM), and other Salesforce products in an integrated environment (SAP, PowerBI etc.)

Manage user account setup and deactivation, roles, profiles, permission sets, and license allocations to ensure appropriate access and compliance

Support the implementation and maintenance of Salesforce configuration changes, including (but not limited to): flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports and sandbox environment management

Responsible for administration and setup of key internal promotions, buydowns, and other customer-facing programs

Design, build, and maintain custom reports and dashboards using standard Salesforce reporting and CRMA to support data-driven decision-making across departments

Support user acceptance testing (UAT) of system fixes and enhancements

Partner with business analysts, Sales stakeholders, and IT to gather requirements, propose scalable Salesforce solutions, and ensure alignment between technical functionality and business needs with a focus on exceptional user experience

Identify where enhancement opportunities exist by leveraging unused or underutilized platform features

Partner with sales systems leadership and stakeholders to create a platform roadmap and define priorities

Monitor user activity to make recommendations on continuous improvement to strengthen user adoption

Maintain data quality through proactive monitoring, regular audits, and deduplication efforts, implementing rules and automation as needed

Partner with Data Governance teams to ensure adherence to data quality and lineage best practices

Ensure the platform complies with internal data governance policies and external regulations by managing field-level security, audit logs, and data visibility settings

Proactively monitor platform performance, identify issues, and resolve technical problems to ensure system stability and reliability

Support the communication of platform changes to end users and stakeholders

Support development of training materials, running user training sessions, and providing ongoing support to promote adoption and effective use of the Salesforce platform

Monitor and respond timely to user support tickets

Contribute to creating and maintaining technical documentation

Stay updated on new Salesforce features and best practices

Performs other job-related duties as assigned

Qualification

Salesforce administrationSalesforce Certified AdministratorSales CloudConsumer Goods CloudData governanceUser managementData import toolsAgile methodologiesProblem analysisChange managementVerbal communicationAttention to detailTime managementFlexibilityTechnical documentation

Required

Bachelor's Degree in Business Management, Marketing, Finance or related field of study and 3+ years related work experience

3-5 years of relevant, hands-on Salesforce administration experience, specific to Sales Cloud and/or Consumer Goods Cloud

Implementation of Salesforce configuration changes

Must be 21 years of age or older

Salesforce Certified Administrator

Strong knowledge of Salesforce best practices, standard platform functionality, and system limitations

Proven experience in user management, including setup of roles, profiles, permission sets, and license allocation

Expertise in the implementation of configuration changes in Salesforce including: flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, security and custom settings, mobile administration, dashboards and reports

Proven ability to analyze data, evaluate its impact on business workflows, and improve accuracy and reliability by identifying gaps, redundancies, and inconsistencies

Exposure to or participation in data governance initiatives

Hands-on experience with data import tools such as Data Loader and Data Import Wizard

Demonstrated commitment to ethical conduct, data integrity, and security best practices

Exposure to managing third-party integrations and AppExchange packages

Experience working within Agile or Scrum development methodologies and business system analysis techniques

Verbal and written communication

Attention to detail

Problem/situation analysis

Effective time and task management

Multitasking capabilities

Flexibility and adaptability

Providing guidance and training to other personnel

Change management and governance

Translating requirements into technical solutions

Provide definitive rationale and influence the decision process

Plan, organize, prioritize and manage projects or programs independently

Maintain strict confidentiality and discretion

Develop and maintain effective working relationships

Demonstrate critical thinking

Work with diverse populations and varying education levels

Prioritize assignments, workload, and manage time accordingly

Develop technical documentation

Travel domestically up to 5% of the time, as needed

Preferred

Bachelor's Degree in Business Management, Marketing, IT or related field of study and 3+ years related work experience

1+ years supervisory experience

Working within Sales, Customer Service, Consumer Goods, and/or Tobacco industry

Familiarity with system integrations, including data flows, middleware, and API connections between Salesforce and enterprise platforms

Knowledge of metadata management and data lineage principles

Active involvement in the Salesforce community

Exposure to Agentforce, Data Cloud or other AI projects

Salesforce Certified Advanced Administrator

Salesforce Certified Platform App Builder

Salesforce Certified Agentforce Specialist

Salesforce Agentblazer Level 1, 2, or 3

Salesforce Certified Data Cloud Consultant

Other advanced Salesforce certifications

Benefits

Competitive benefits package that includes medical/dental/vision/life insurance/disability plans

Dollar for dollar 401k match up to 6% and 5% annual company contribution

15 Company-paid holidays

Generous paid time off

Employee recognition and discount programs

Education assistance

Employee referral bonus program

Hybrid workplace – remote / in office

Summer hours

Casual dress policy Monday through Friday

Company

ITG Brands

America’s third-largest tobacco company and a member of the globally recognized Imperial Brands PLC family.

Founded in 2015

Greensboro, North Carolina, USA

1001-5000 employees

http://www.itgbrands.com

H1B Sponsorship

ITG Brands has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2022 (1)

2021 (3)

2020 (1)