Apply on Employer Site

Pandora · 9 hours ago

Counter Manager-Macy's Westland

Hialeah, FL

Full-time

Onsite

Mid, Senior Level

3+ years exp

Pandora is the largest Jewelry brand in the world, empowering people to express themselves through beautiful products. The Counter Manager will lead a team in delivering exceptional customer experiences, driving sales, and managing daily operations in a Macy’s Shop-in-Shop environment.

Manufacturing

Responsibilities

Drive and exceed counter sales goals, focusing on comp sales and transaction targets

Foster an engaging sales environment emphasizing exceptional fan experiences to build loyalty and repeat business

Train, coach, and inspire Part-Time Sales Associates and Part-Time Sales Leads, emphasizing advanced sales techniques, product knowledge, and Pandora’s brand standards

Regularly assess associate performance, offering timely feedback and targeted coaching

Prepare effective weekly schedules aligned with peak sales hours, ensuring optimal customer coverage and payroll efficiency

Oversee inventory management, including replenishment, cycle counts, backstock accuracy, and loss prevention practices

Ensure impeccable presentation of Pandora jewelry in alignment with both Pandora’s VM guidelines and Macy’s visual standards

Regularly audit displays and product positioning to maximize visual appeal and promotional impact

Maintain strict adherence to all Pandora and Macy’s operational, security, POS, and loss prevention policies and procedures

Ensure counter and team compliance with required security practices and reporting standards

Efficiently manage weekly scheduling to optimize staffing coverage during peak selling periods, ensuring an exceptional fan experience and operational effectiveness

Coordinate scheduling needs proactively, balancing customer service requirements and payroll budgets

Actively support the District Sales Manager (DSM) with hiring needs by leveraging your personal and professional network to identify high-quality talent for the store team

Participate in interviewing and onboarding processes as needed, ensuring candidates align with Pandora’s values, culture, and commitment to exceptional fan service

Qualification

Sales LeadershipTeam DevelopmentInventory ManagementVisual MerchandisingMicrosoft Office 365Analytical ThinkingRecruiting SkillsCommunication Skills

Required

Minimum of 3 years' experience as a Sales Lead, Assistant Manager, or equivalent supervisory role in a fast-paced retail environment, ideally within fashion, luxury, or jewelry retail

Developed a sense of Care in your communication skills both written and verbal

Ability to connect with people at all levels of the organization

Sharp business acumen coupled with analytical thinking that can show and deliver positive results

Skilled in recruiting, retaining, and developing exceptional teams

Knowledge of Microsoft Office 365 Suite, KWI, POS systems, and applicant tracking systems

At least 18 years or older and can provide proof of identity and eligibility to work

Flexible work schedule that includes nights, weekends, and holidays

Ability to stand for extended periods