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The Global Ambassador Hotel · 12 hours ago

Membership Experience Manager

Phoenix, AZ

Full-time

Onsite

Entry, Mid Level

2+ years exp

The Global Ambassador Hotel is an internationally inspired hotel offering a unique hospitality experience. The Membership Experience Manager will respond to member inquiries, assist with events, and maintain membership records while ensuring exceptional service and communication with members and vendors.

Hospitality

No H1B

Responsibilities

Respond to member inquiries, concerns, and feedback promptly and professionally

Serve as a point of contact for club members by responding promptly to texts, emails, and inquiries with exceptional customer service

Welcome and assist members and guests, especially during high-traffic times, ensuring a warm and seamless experience

Support private events and member activities in coordination with the Membership team

Maintain accurate membership records, feedback logs, and organized member files within the database and member portal

Assist with member communications and engagement efforts, including outreach for birthdays, anniversaries, welcome gifts, and benefit promotions

Provide general administrative support, assist with club app management, and complete additional duties as assigned, with flexibility to work varied schedules

Work with members and planners to coordinate logistics, such as catering, audiovisual equipment, and accommodations, to ensure a smooth event operation and serve as a primary point of contact for all events

Collaborate with members, event planners, and vendors to understand the service requirements and expectations for each event. Develop service plans, including staffing, equipment, supplies, and timelines, to ensure seamless service delivery

Meet and exceed established sales targets and report on these goals each month

Liaise with vendors and suppliers to coordinate service-related logistics, such as catering, audiovisual equipment, decor, and rentals. Maintain strong relationships to ensure timely and quality service delivery

Oversee event setup, ensuring that service areas, seating arrangements, signage, and other elements are in place according to the event plan. Coordinate with venue staff and vendors to ensure a smooth and efficient setup process and create all event signage

Maintain open and effective communication with event planners, vendors, and internal teams to coordinate service requirements, address challenges, and ensure a coordinated event experience. Collaborate closely with other event staff to synchronize service operations with overall event logistics

Work within allocated budgets, managing service-related expenses effectively. Monitor and control costs, negotiate favorable contracts with vendors, and optimize resource utilization to achieve cost efficiencies

Conduct post-event evaluations to gather feedback from clients and attendees regarding service quality. Use feedback to identify areas for improvement and implement changes for future events

Assist with member programming guided by Director of Membership

Qualification

Event managementMembership managementHospitality managementCommunication skillsOrganizational skillsNetworking skillsMicrosoft OfficePOS systemsInterpersonal skillsAdaptability

Required

Bachelor's degree in hospitality management, event management, or related field (or equivalent experience)

2+ years of experience in managing service operations, preferably in the special events industry

Proven experience in membership management or a related hospitality role

Strong communication, interpersonal, and networking skills

Excellent written and verbal communication skills with a professional tone

Exceptional interpersonal and communication skills to interact effectively with clients, vendors, and staff

Highly organized with the ability to multitask and manage priorities effectively

Proficient in relevant software and tools, such as event management software and POS systems and Microsoft Office. Comfortable learning new technologies and systems quickly

Ability to work under pressure and adapt to changing event dynamics

Flexibility to work evenings, weekends, and travel as required