ForHealth Consulting at UMass Chan Medical School · 10 hours ago
Financial Data & Ops Analyst
Worcester, MA
Full-time
Onsite
Mid Level
3+ years expForHealth Consulting at UMass Chan Medical School provides financial and operational leadership for state benefit programs. The Financial Data and Operations Analyst is responsible for performing complex financial and accounting functions, preparing financial statements, and conducting data analysis to support decision-making.
Management Consulting
Responsibilities
Demonstrate strong financial analysis and accounting skills throughout all essential functions, ensuring accurate accounting, data integrity, and resolution of issues for AES programs
Prepare daily and monthly financial reconciliation packages by gathering and organizing supporting documentation, performing account analyses, researching and resolving discrepancies, and ensuring that all materials are presented timely in a clear, professional, and neat format suitable for management review, audit, and recordkeeping
Accurately verify and reconcile daily and monthly payment file transmissions across case tracking systems and bank systems, including identifying and resolving exceptions and reconciling items, processing refund deposits, and detecting potential fraud
Proactively research discrepancies and create detailed reports of suspected or confirmed fraud for prompt escalation to the supervisor, in accordance with established protocols
Analyze, review, and interpret complex financial data sets and budgets to support operational and strategic decisions for AES programs (SSP, SNAP, SUN Bucks, and other future programs); demonstrate initiative in investigating variances and recommending solutions
Conduct cost-benefit analyses and deliver recommendations, reports, and presentations to management as needed, applying critical thinking and problem-solving skills to generate actionable insights
Prepare, review, and support monthly and quarterly journal entries, ensuring accuracy and resolving any discrepancies identified during the process
Research and resolve escalations related to payments, banking information, and client inquiries across multiple programs, utilizing independent judgment and investigative skills to provide timely solutions to complex problems. Promptly escalate any unusual or unresolved issues to the supervisor for direction
Perform financial tracking and monitoring of overpayments and recoupments, including investigating discrepancies, documenting cases, coordinating resolutions, and ensuring compliance with relevant policies through independent analysis and problem resolution
Monitor daily print and mailing activity for program communications; track relevant usage and supply metrics. Maintain inventory of essential supplies, such as check stock, postage, and envelopes, to ensure critical checks and notices are sent out timely and without interruption. Troubleshoot supply and process issues as needed
Review outstanding payments and void activity to ensure timely resolution, proactively investigating and resolving discrepancies independently
Coordinate banking activity uploads and verify resulting output across AES program systems; review upload discrepancies and solve issues as they arise
Engage in both incoming and outgoing calls with clients to discuss their payments, answer questions, and process changes or updates as required; research and resolve any issues or complaints independently
Collaborate with program teams to process operational transactions for new and existing program areas, including independent problem-solving and troubleshooting, escalating abnormal situations promptly to the supervisor
Proactively recommend updates to policies and procedures to address evolving workflows and strengthen internal controls, drawing on insights gained from problem resolution and discrepancies identified during daily operations
Maintain flexibility and a proactive approach in supporting new program areas and adapting to evolving procedures, systems, or requirements as AES expands its offerings; demonstrate initiative in troubleshooting and resolving unfamiliar issues while exercising sound judgment in consulting with the supervisor on non-routine or complex matters
Perform all other tasks assigned by the supervisor and/or manager
Qualification
Required
Bachelors Degree or equivalent experience in Business Administration, Accounting, Finance, or similar field
3 years financial accounting, reporting and analysis, budgeting, or related experience
Familiarity with designing and programing spreadsheets, databases, or custom reports
Excellent interpersonal, verbal, and writing skills needed to communicate effectively with all levels of management
Demonstrated ability to analyze and interpret financial documents, such as system reports
Demonstrated experience following privacy and data security rules in the management of financial and personal client information
Proficiency with Microsoft Office or similar software
Preferred
Demonstrated knowledge of public assistance programs, preferably Title II and Title XVI of the Social Security Act and those programs administered by the Department of Transitional Assistance or similar public service agency
Company
ForHealth Consulting at UMass Chan Medical School
ForHealth Consulting partners with purposeful organizations, including state Medicaid agencies and health and human services organizations, to make the healthcare experience better for all – more equitable, effective, and accessible.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Carly Gould
Senior Human Resources Business Partner
Jatin Dave
Chief Medical Officer, MassHealth
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