JD Finish Line · 12 hours ago
IT Operations Associate
Indianapolis, IN
Full-time
Onsite
Entry Level
1+ years expFinish Line is a company that focuses on providing support for their IT environment. The IT Operations Associate role involves monitoring and supporting IT systems, maintaining backups, and troubleshooting network issues.
ApparelRetail
Responsibilities
Provide 24X7 monitoring and basic support for IT systems including but not limited to: Network Circuits, Network Hardware, Servers, Applications, Web, and Scheduled Jobs (Peoplesoft, Control-M)
Acts as main point of contact for monitoring, maintenance and test and turn-up of network infrastructure initiatives for all Finish Line locations (MPLS, Broadband, Wide Area Network (WAN)
Monitors system health of servers (Physical/Virtual), Databases (SQL, Informix, Oracle), and Network (Cisco/Meraki)
Monitors processes such as Finish Line Store nightly sales polling, financial and inventory movement jobs
Alerts against outages and performance issues to on-call IT personnel
Performs basic testing and troubleshooting of network issues
Works with Telecommunication vendors for Moves, Adds, and Changes as well as network outages for dispatches and troubleshooting
Responsible for updating documentation as it relates to incidents and procedures
Qualification
Required
Associates Degree or equivalent work experience with an emphasis on networking technologies
1 to 2 years of experience in an IT Operations or Help Desk environment preferably with MPLS Wide Area Network (WAN) experience
Ability to read and understand documents such as operating instructions, government forms, procedural manuals
Ability to write routine reports and business correspondence
Ability to effectively present information and effectively respond to questions via telephone, email, written communications, and in person
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Should have basic to intermediate knowledge and abilities with Microsoft Word, Excel and Outlook
Sit for more than 6 hours per shift
Use hands to finger, handle and feel
Reach with hands and arms
Talk and/or hear
Stand for up to 2 hours at a time regularly
Walk or move from one location to another
Periodically may need to climb, balance, stoop, kneel, or crouch
Lift and/or move up to 10 pounds regularly and up to 50 pounds occasionally
Company
JD Finish Line
We are JD Finish Line, a premium retailer providing the latest and most exclusive athletic sneakers, apparel and accessories since 1976.
10001+ employees
H1B Sponsorship
JD Finish Line has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (3)
2023 (4)
2022 (3)
2021 (5)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-03-26Acquired
1992-06-21IPO
Leadership Team
Michael Grimes
Senior Vice President, Chief Marketing Officer JD NORTH AMERICA
Adela Zyniak
Talent Acquisition Partner
Recent News
BizTimes Milwaukee
2025-08-29
Company data provided by crunchbase