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Georgia Department of Public Health · 10 hours ago

Customer Service Representative 1

Griffin, GA

Full-time

Onsite

New Grad, Entry Level

$33K/yr - $33K/yr

0+ years exp

The Georgia Department of Public Health is committed to protecting lives and promoting healthy lifestyles in diverse communities statewide. They are seeking a Customer Service Representative 1 to provide quality customer service, handle client inquiries, and support new program initiatives while adhering to confidentiality requirements and HIPAA guidelines.

GovernmentHealth CareMedicalWellness

Work & Life Balance

Responsibilities

Provides quality customer service to all customers

Answers inbound calls in a timely manner

Makes appointments; follows up with missed appointments by calling client to reschedule

Follows communication “scripts” when scheduling the appropriate appointment

Identifies customers’ needs, clarify information, provide solutions, refer programs/resources

Handles all client inquiries

Enters new client information into the system

Updates existing client information

Supports new program initiatives

Able to adapt to changing policy and procedures

Must abide by strict confidentiality requirements and all HIPPA guidelines

Must be an active listener with strong phone and verbal communication skills

Position requires employee to be detailed oriented; must be able to work efficiently and independently

Self-starter. Fast paced work environment. Ability to multi-task, set priorities and manage time effectively

Candidate must be organized

Assist with community-wide events

Other administrative duties as assigned

Qualification

Customer serviceActive listeningBilingual (Spanish/English)Detail-orientedTime managementOrganizational skillsVerbal communicationAdaptabilitySelf-starter