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Primary Services · 13 hours ago

Retail Energy Customer Service Representative

Houston, TX

Contract

Onsite

Entry Level

$22/hr - $22/hr

1+ years exp

Primary Services is a globally scaled energy organization seeking a Retail Energy Customer Service Representative to support their customer operations. The role involves assisting customers with billing inquiries, account updates, and ensuring service quality in a high-volume environment.

Human ResourcesStaffing Agency

No H1B

Responsibilities

Answer inbound customer calls related to billing, account updates, and online portal access

Make outbound calls to follow up on customer requests and assist with issue resolution

Process payments, refunds, and service-related tickets accurately and in a timely manner

Route new and renewal sales inquiries to the appropriate internal teams

Provide professional, accurate, and customer-focused support across all interactions

Collaborate with Care, Billing, and Sales teams to resolve customer issues efficiently

Meet defined performance metrics, including quality standards, average handle time, and service levels

Share customer feedback and insights to support process improvement and retention initiatives

Manage customer communications through email and chat channels in addition to phone support

Qualification

Customer service experienceRetail energy industry experienceCRM platforms proficiencyTyping speed 40 WPMMicrosoft Office proficiencyHigh-volume workload managementCommunication skills