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We Insure · 10 hours ago

Staff ServiceNow Architect

Austin, TX

Full-time

Hybrid

Lead/Staff

10+ years exp

Apex Fintech Solutions is a leading firm in digital wealth management, and they are seeking a Staff ServiceNow Architect to lead the technical strategy and architecture for their ServiceNow IT Operations Management implementation. The role involves designing integrations, leading migrations from legacy systems, and establishing ServiceNow as a critical platform for operational resilience.

Insurance

Responsibilities

Lead large-scale migration from legacy ITSM/asset management systems to ServiceNow

Design phased migration strategy: data migration, system cutover, integration planning, risk mitigation

Coordinate across teams, vendors, and stakeholders; ensure zero downtime for critical operations

Own CMDB data migration: assessment, cleansing, validation, reconciliation

Design Configuration Management Database (CMDB) data model (CI classes, relationships, service taxonomy) for financial services context

Architect Discovery & Service Mapping strategy (on-prem, cloud, containers, SaaS)

Design Event Management integration with monitoring tools (Datadog)

Establish Cloud Management integration (GCP) and FinOps capabilities

Define multi-year ITOM roadmap: CMDB → Discovery → Service Mapping → Event Mgmt → Cloud Mgmt

Design integration architecture for 50+ systems: monitoring, cloud, ITSM, identity, ticketing

Define multi-instance strategy (prod, pre-prod, sandbox, dev) and CI/CD for ServiceNow

Architect platform security: SSO/SAML, RBAC, encryption, audit logging, MFA

Ensure scalability (1,000+ users) and performance (SLOs, optimization)

Establish development standards, customization governance, upgrade strategy

Support the leadership team with building, coaching and developing a world-class ServiceNow team

Partner with Infrastructure, Security, Compliance, Enterprise Architecture, Engineering and Product

Present to executives, board, and regulators; translate technical concepts to business language

Provide vendor/partner oversight; ensure knowledge transfer to internal team

Ensure compliance (e.g., SOC 1, SOC 2, ISO 27001, NIST, FINRA, SEC, GLBA)

Support regulatory examinations with technical documentation and platform demonstrations

Drive CMDB accuracy to 95%+; optimize performance; manage technical debt

Evaluate emerging capabilities (AI/ML, AIOps, Predictive Intelligence)

Qualification

ServiceNow architectureCMDB data modelingIntegration expertiseCloud platformsIT operations managementServiceNow Certified System AdministratorCertified Implementation SpecialistTechnical team leadershipExecutive presenceCommunication skills

Required

Bachelor's degree in a technical field (or equivalent work experience) required

10+ years IT operations/infrastructure; 5+ years hands-on ServiceNow experience

5+ years leading technical teams; proven mentorship and team development

Led 2+ ServiceNow migrations from legacy systems (greenfield/brownfield, 1,000+ users)

Deep ITOM expertise: CMDB, Discovery, Service Mapping, Event Management, Cloud Management

Expert in ServiceNow architecture, scripting (JavaScript), Integration Hub, MID Servers

CMDB data modeling, CI reconciliation, service mapping, discovery automation

Integration expertise: REST APIs, middleware (MuleSoft, Boomi), CI/CD

Cloud platforms: AWS, Azure, GCP (hands-on experience)

Infrastructure: servers, storage, networking, virtualization, containers (Docker, Kubernetes) and IaC (Terraform)

Monitoring tools integration: Splunk, Datadog, Dynatrace, Prometheus

Understanding of FINRA, SEC, OCC, FDIC, GLBA, SOX requirements

Experience supporting regulatory examinations and audit readiness

Familiarity with NIST, ISO 27001, SOC 2 frameworks

Executive presence: present to C-suite, board, regulators

Influence across organizational silos; manage competing priorities

Led implementations $1M+ budget, 12-24 months

Required Certifications: Service Now Certified System Administrator (CSA) and Certified Implementation Specialist - IT Service Management; one additional CIS domain preferred (Discovery/Service Mapping); Certified Technical Architect (CTA) highly preferred (or commitment to achieve within 18 months)

Preferred

5+ years in financial services technology (banking, broker-dealer, fintech, payments) experience preferred

CTA certification, additional CIS certs (ITSM, ITAM, SecOps), cloud certs (AWS/Azure Pro), TOGAF, CISSP, ITIL 4, chaos engineering experience, DevOps/SRE background, ServiceNow community contributions