FedPoint · 5 hours ago
Premium Administration Analyst
Portsmouth, NH
Full-time
Hybrid
Entry Level
$21/hr - $23/hr
1+ years expFedPoint is seeking a detail-oriented and proactive Premium Administration Analyst to join our team. The role involves ensuring accurate and timely billing of insurance premiums, resolving payment discrepancies, and building strong relationships with agency payroll offices.
BillingInformation TechnologyInsuranceSecurity
Responsibilities
Assess and resolve new enrollment errors, evaluating eligibility and employment/retirement status
Investigate and resolve pre-note and billing errors, ensuring timely actions per OPM metrics
Reconcile variances between Payment Files and received funds
Execute appropriate actions for unexpected payment amounts and process refunds
Report eligibility, process, or system issues to management
Process system tickets including inactivations, agency name changes, and eligibility controls
Update enrollees’ status, addresses, and other key information based on received communications
Handle incoming faxes and manage returned mail through the RecordsForce system
Quality check and prepare manual letters and direct bills as per guidelines
Transmit Pre-Note files and ensure accurate bill file preparations
Perform quality checks on bill files prior to transmission and ensure compliance with OPM (Office of Personnel) metrics
Post payment files and validate the bill file processing
Process online payment adjustments for return items
Research manual payments received without remittance stubs and ensure correct application
Investigate unidentifiable payments and apply them appropriately
Handle direct payment inquiries and reversals for dishonored checks
Document and maintain up-to-date profiles and schedules for agency payroll offices (APOs)
Resolve billing and payment file issues with APO representatives
Act as the key contact for BENEFEDS Customer Service and Data Quality Analysts (DQA)
Manage special projects as assigned
Act as a backup to other Premium Analysts when needed
Qualification
Required
Education: High School Diploma or GED required
Experience: 1+ years of experience in Premium Administration, group billing, or employee benefits administration preferred
Strong written and verbal communication skills
Proficient in computer navigation and data entry
Exceptional attention to detail with proven follow-through
Ability to manage priorities effectively in a fast-paced environment
Strong problem-solving and decision-making skills
Benefits
Generous 401k plan: 100% match of employee's contribution, up to a maximum of 6% salary, vests immediately.
Bonus Opportunity: Qualifying employees can earn up to 7% of their salary, based on company performance. (Inquire about eligibility with our recruiter)
Lots of paid time off: 3 weeks’ vacation, 7 sick days, 3 personal days, and 12 paid holidays!
Competitive benefits include health, dental, vision, disability, life, legal, flexible spending account (FSA) and Health Savings Account (HSA) options.
6 weeks fully-paid parental leave
Tuition reimbursement program to support career goals.
Corporate giving and matching gifts program.
Volunteer program: Paid time off to volunteer and company-organized volunteering opportunities.
A wide variety of personal, professional, and career development programs.
Comprehensive wellness program offering a variety of resources and activities to help support your well-being in the following areas: career, financial, mental, emotional, physical, social and community.
Company
FedPoint
FedPoint is to build and administrate long-term care insurance programs for the federal family.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Michael (Mike) Crones
Chief Information Officer
Recent News
2025-03-20
2025-02-20
NH Business Review
2024-03-09
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