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American National Bank of Texas · 11 hours ago

Client Support Analyst

Mesquite, TX

Full-time

Onsite

Entry Level

1+ years exp

American National Bank of Texas is seeking a Client Support Analyst to fulfill customer requests and support retail banking operations. The role involves managing cash needs, ensuring compliance with regulations, and developing policies for operational efficiency.

BankingFinancial ServicesMortgage

Culture & Values

Responsibilities

The Client Support Analyst is responsible for the fulfillment of customer request via multiply delivery channels (retail banking centers, CCU and Online) and supporting Retail and CCU operations while maintaining operational efficiency to ensure compliance with audit and regulatory requirements

The individual is responsible for maintaining and supporting the cash needs of the bank and monitoring various reports to ensure timely entries and reconciliations are performed

Working with various vendors in support of systems and applications used by Retail and CCU

Supporting the fulfillment of customer request

Requires work on physical bank premises

Evaluates and directs banking centers/CCU staff and/or management to find solutions for escalated issues

Develops and maintains policies and procedures for Retail/CCU that support audit and regulatory requirements

Manages cash for the bank including banking centers, ATM/ITM's, and the banks Centralized vaults at Loomis