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NEOGOV · 13 hours ago

L&I CUSTOMER SERVICE SPECIALIST 4

Clallam County – Sequim, WA

Full-time

Onsite

Senior Level

$51K/yr - $68K/yr

6+ years exp

NEOGOV is seeking an experienced leader to join their Department of Labor and Industries team as a Customer Service Specialist 4. This role involves supervising the customer service team, providing exceptional service to clients, and managing office operations to ensure an efficient and safe workplace.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Supervise the customer service team, provide leadership and perform senior-level work

Provide exceptional customer service in both Vietnamese and English at the front counter, on the phone, and online. You'll be the go-to person for questions about L&I services and other state programs

Recruit, coordinate hiring, train, evaluate and supervise Customer Service Program staff working in the service locations

Proctor bilingual exams

Provide daily oversight of work activities

Be a point of contact for elevated customer situations, complex issues, hostile customers, etc

Provide office leadership in the absence of other regional supervisors and managers outside of CSP

Develop expectations and conduct performance reviews

Evaluate workload and coach for growth and development

Address performance and behavioral concerns and take corrective action when necessary

Ability to shift and track ever changing priorities and projects to ensure deadlines and customer needs are met

Research complex customer issues and provide guidance to staff

Provide office leadership in the absence of other regional supervisors and managers outside of Customer Service Program

Maintain fiscal integrity; oversee all cash management processes

Maintain office systems to provide a safe, healthy, and efficient work environment

Manage and implement all aspects of daily office functions/coordinates and administrates facilities management

Maintain the functionality, safety, and sustainability of the building, property, and infrastructure

Deliver direct services and offers program support to customers, staff and programs

And much more!

Qualification

Customer service experienceSupervisory skillsBilingual (Vietnamese)Facilities managementTeam managementCommunication skillsProblem-solving skillsDecision-making skills