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Precision Garage Door Service · 10 hours ago

Customer Service and Dispatch

New Jersey, United States

Full-time

Onsite

New Grad, Entry Level

Precision Garage Door Service is the leading overhead garage door company in the tri-state area, seeking a motivated Customer Service/Dispatcher to enhance their team. The role involves managing service requests, scheduling appointments, and ensuring effective communication with customers and technicians.

Building MaterialConsumerHome Improvement

Responsibilities

Receive incoming service requests from customers, technicians, or sales representatives

Efficiently schedule service appointments based on technician availability and geographic location

Maintain clear and professional communication with customers regarding appointment times and any delays

Confirm appointments with customers and provide estimated arrival times

Input data into the dispatching software or system, ensuring data integrity

Monitor and manage technician availability and workloads

Handle emergency service calls promptly and effectively, dispatching technicians as needed

Address scheduling conflicts, delays, or disruptions promptly and find suitable solutions

Scheduling door estimates

Qualification

Dispatching softwareBilingual (English/Spanish)Organizational skillsCustomer service experienceCommunication skillsMultitasking skillsGarage door industryWork under pressure