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EnerStar Solutions · 10 hours ago

Field Safety & Quality Coordinator

Trout Run, PA

Full-time

Onsite

Mid Level

3+ years exp

EnerStar Solutions provides customized rental and service solutions for all industries, and they are seeking a Field Safety & Quality Coordinator to ensure safe work practices and maintain quality standards. This role bridges field operations and client expectations, driving compliance, continuous improvement, and strong customer relationships.

LightingLogisticsRental

Responsibilities

Work safely at all times; follow all EnerStar safety practices, company policies, and client worksite regulations

Achieve 100% compliance with company and client safety protocols by performing weekly JSA reviews

Deliver quarterly safety training sessions to field teams, ensuring 90% attendance and documented completion

Arranges and CO leads weekly Safety Meetings

Implementation and score card tracking of Safety 212 Program

Complete quality inspections on 100% of new installations within 24 hours of job completion

Reduce quality-related customer complaints by 20% within the first 6 months through proactive monitoring and corrective actions

Review Service Calls Monthly

Maintain zero repeat deficiencies by implementing corrective actions within 5 business days of identification

Shack Make Ready Forms, Shack Return Forms- Sign off

Pre planning meetings for Customer Jobs

Post Mortem review for every job or project in the District

Act as a primary field contact for customer safety and quality inquiries, responding within 24 hours

Conduct quarterly customer site visits to review performance and gather feedback

Maintain a customer satisfaction score of ≥90% through proactive communication and issue resolution

Support Account Managers by providing accurate data for monthly client review meetings, ensuring zero data discrepancies

Identify customer-specific safety or quality needs and collaborate with operations to implement tailored solutions

Participate in 100% of branch safety meetings and contribute at least two improvement suggestions per quarter

Implement one new process improvement initiative per quarter to enhance safety, quality, or customer experience

Represents District on the Safety Committee

Work with Operational Excellence Manager and HSE Manager on specific expectations

Participate in other relevant tasks as assigned

Qualification

Field operations experienceSafety regulations knowledgeQuality assurance experienceMicrosoft Office proficiencyCRM systems proficiencyCustomer service skillsCommunication skillsProblem-solving skillsActive listeningSelf-motivated

Required

Work safely at all times; follow all EnerStar safety practices, company policies, and client worksite regulations

Achieve 100% compliance with company and client safety protocols by performing weekly JSA reviews

Deliver quarterly safety training sessions to field teams, ensuring 90% attendance and documented completion

Arranges and CO leads weekly Safety Meetings

Implementation and score card tracking of Safety 212 Program

Complete quality inspections on 100% of new installations within 24 hours of job completion

Reduce quality-related customer complaints by 20% within the first 6 months through proactive monitoring and corrective actions

Review Service Calls Monthly

Maintain zero repeat deficiencies by implementing corrective actions within 5 business days of identification

Shack Make Ready Forms, Shack Return Forms- Sign off

Pre planning meetings for Customer Jobs

Post Mortem review for every job or project in the District

Act as a primary field contact for customer safety and quality inquiries, responding within 24 hours

Conduct quarterly customer site visits to review performance and gather feedback

Maintain a customer satisfaction score of ≥90% through proactive communication and issue resolution

Support Account Managers by providing accurate data for monthly client review meetings, ensuring zero data discrepancies

Identify customer-specific safety or quality needs and collaborate with operations to implement tailored solutions

Participate in 100% of branch safety meetings and contribute at least two improvement suggestions per quarter

Implement one new process improvement initiative per quarter to enhance safety, quality, or customer experience

Represents District on the Safety Committee

Work with Operational Excellence Manager and HSE Manager on specific expectations

Participate in other relevant tasks as assigned

The individual in this role should be able and willing to travel as required by EnerStar

Physical Requirements: This position may involve frequent lifting (must be able to lift 50 pounds), bending, climbing, walking, standing for extended periods, and working in confined spaces

Candidates must have the physical ability to safely perform these tasks

Medical Fitness: Due to the nature of the work and safety protocols, candidates must be medically fit to handle physically demanding tasks and work in varying environmental conditions

Pre-employment and periodic medical evaluations may be required

Work Conditions: Outdoor work in extreme weather conditions (heat, cold, rain, snow, wind) and exposure to dust, noise, and other environmental factors is common

Strong commitment to EnerStar's safety and environmental standards

Proficient in Microsoft Office and CRM systems

Ability to travel extensively and work in outdoor/remote environments

Details Matter, must be passionate about details

Strong written and verbal communication skills

Professional interaction with clients and team members

Active listening

Strong customer service and problem-solving skills

Self-motivated- must be able to manage and schedule their own time