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The Niello Company · 13 hours ago

Porsche Sacramento Sales Client Advisor

Sacramento, CA

Part-time

Onsite

New Grad, Entry Level

The Niello Company is a well-established organization with over a century of experience, dedicated to creating a positive impact and supporting team members. They are seeking a Sales Client Advisor to ensure customer satisfaction, meet sales quotas, and effectively manage customer interactions in the automotive sales environment.

Automotive

Responsibilities

Devote himself/herself to ensuring satisfaction to customers

Determine management, production and quality requirements by asking questions and listening

Attend company meetings as required

Maintain a follow-up system that encourages follow through with assigned projects. This includes designated CRM Process

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively

Understand the terminology of the business and keep abreast of technology changes in products and services

Know and understand the federal, state and local requirements which govern the company's business

Follow lawful directions from supervisors

Understand and follow work rules and procedures

Participate in performance management

Interact well with others and be a positive influence on employee morale

Uphold the company's non-disclosure and confidentiality policies and agreements

Work evening, weekend and holiday work hours as required

Coordinates with the sales manager to set and meet new and used sales quotas. Meet the profit margin goals for vehicle sales

Introduces customers to parts, service, F&I, and general merchandise departments

Utilizes floor time effectively in meeting the customer’s needs and soliciting sales

Consistently uses established procedures, such as tagging and proper storage, to provide for fast and effective handling of warranty items

Makes sure that customers are aware of the features and benefits on all products

Consistently uses established procedures to complete all paperwork correctly and on time

Effectively uses the computerized inventory control system, keeping it current and meeting net profit goals

Actively develops prospects

Demonstrates to the customer the advantages of products compared to other brands

With all new and used vehicles sales, effectively cross sells accessories, additional parts, F&I products, service contracts, warranties, etc

Is polite and friendly and greets customers promptly

Consistently follows the outlined sales process

Verifies that customers are qualified for their wants, needs, and ability to buy

Deals with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty

Maintains professional appearance

Ensures that customers receive consistent treatment by always following the documented procedures

Conducts telephone transactions courteously and promptly

Utilizes the delivery of any new or used vehicle to create an event that will facilitate customer loyalty to the dealership

Utilizes a consistent quotation process for purchases, trade-ins, and vehicle sales

Performs pre-delivery inspection and road test before delivery to customer

Attends pertinent trainings and stays current with sales department concerns and sales techniques

Satisfies the transportation needs of vehicle purchasers

Sells/leases and delivers a minimum of 9 units per month

Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot

Assists customers in selecting a vehicle by asking questions and listening carefully to their responses

Explains fully product performance, application, and benefits to prospects

Describes all optional equipment available for customer purchase

Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive

Utilizes dealership sales control and follow-up system

Exhibits high level of commitment to customer satisfaction

Knows and understands the federal, state, and local laws which govern retail automobile sales

Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals. Attends product and sales training courses as requested by sales manager

Attends sales meetings

Keeps abreast of new products, features, accessories, etc., and their benefits to customers. Knows and understands equity and values, and is able to explain depreciation to the customer

Ensures that the sales manager has an opportunity to meet each customer

Turns 100 percent of closed deals to business and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.)

Writes complete sales orders and processes paperwork in accordance with established dealership policies

Prepares sold vehicles for customer delivery prior to customer arrival

Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork. Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department

Schedules first service appointment

Follows up on all post-delivery items, tag/title work, 'we-owes', and special requests to be sure that all customer expectations are met

Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction

Maintains a prospect development system

Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively

Documents ALL communication with customers in CRM

Completes additional tasks and projects as directed

Qualification

Valid Sales LicenseDriver’s LicenseClean DMVBasic Technology SkillsCommunication skills

Required

Driver's License

Clean DMV

Valid Sales License

High School Diploma or Equivalent

Ability to read and comprehend instructions and information

Professional personal appearance

Excellent verbal/written communication skills

Ability to meet company's production and quality standards

Basic Technology Skills (Email, Microsoft Office, Mobile Device etc.)

Spend time outdoors in the weather and elements

Spend time indoors in air-conditioned areas

Sitting on a regular basis

Standing on a regular basis

Walking on a regular basis

Bending, twisting and/or stooping infrequently

Kneeling and/or squatting infrequently

Lifting 25 lbs. to 50 lbs

Infrequently reaching and/or lifting overhead

Infrequently climbing stairs

Repetitive hand/finger movement on a regular basis

Grasping/grabbing with hands infrequently

Pushing and pulling