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LRS · 17 hours ago

Manager Credit and Collections

Rosemont, IL

Full-time

Hybrid

Mid, Senior Level

$100K/yr - $125K/yr

5+ years exp

LRS is the industry leader in providing innovative and environmentally responsibly waste and recycling solutions. The Manager Credit and Collections leads the credit and collections operations, managing a large team and driving performance through data-driven decision-making and strategic initiatives.

Environmental EngineeringRecyclingWaste Management

Responsibilities

Develop, implement, and refine credit and collections policies, procedures, and strategies to optimize cash flow and reduce bad debt

Lead, mentor, and develop a high-performing credit and collections team, ensuring operational excellence and professional growth

Set clear performance expectations, track KPIs, and drive accountability within the team

Foster a collaborative team culture that prioritizes efficiency, customer service, and continuous improvement

Stay informed about industry trends, regulatory requirements, and best practices to ensure compliance and competitiveness

Partner with sales, finance, and operations teams to drive customer-focused credit and collections strategies

Maintain strong relationships with key customers to facilitate timely collections and dispute resolution

Communicate credit decisions, collection efforts, and account status updates effectively to senior leadership with data driven insights

Act as an escalation point for complex customer accounts and issues, providing resolutions and negotiating payment plans when necessary

Leverage technology and automation tools to enhance collections efficiency and credit risk management

Monitor and analyze key financial metrics, including DSO (Days Sales Outstanding) and collection rates, and aging receivables to identify trends and improvement opportunities

Drive continuous process improvements, including system upgrades, workflow enhancements, and reporting optimizations

Ensure compliance with Mechanics Lien Laws across multiple states to protect company interests

Carries out managerial responsibilities in accordance with Company policies and applicable laws

Manages a team of direct reports in the following roles: Specialist Collections (~10), Senior Specialist Collections, Lead Collections

Qualification

Credit risk assessmentCollections strategiesCreditCollections softwareData analytics toolsKPI managementMechanics Lien LawsFluent in SpanishLeadershipCommunicationNegotiationProblem-solvingTime management

Required

Strong proficiency in credit and collections software, ERP systems, order to cash tools, data analytics tools, and Microsoft Office suite – particularly Excel and PowerPoint

Exceptional communication, negotiation, problem-solving, and time management skills; ability to interact effectively at all levels of the organization and present strategies and progress to leadership

Experience managing KPIs related to credit risk, collections efficiency, and overall financial performance

Knowledge of Mechanics Lien Laws across multiple states

A minimum of 5 years of credit and collections management experience, including leadership of large teams and high-volume customer portfolios