NEOGOV · 2 weeks ago
Case Manager I- Bilingual (Senior & Disability Services)
Central Point, OR
Full-time
Onsite
Mid Level
$4,444.70/mo - $5,020.61/mo
3+ years expNEOGOV is seeking a Bilingual Case Manager I for their Senior and Disability Services department. The role involves delivering case management and coordination of care for consumers, providing information and referral services, and collaborating with service delivery partners.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides case management and coordination of care for assigned SDS programs with a person-centered focus. Provides access to an array of service options to assure appropriate levels of service and to maximize coordination within the service delivery system. Includes the following general components: eligibility; assessment; service planning and implementation; monitoring; and management of resources
Provides Information and Referral/Assistance (I&R/A) services through the Aging and Disability Resource Connection (ADRC), either in-person, by telephone, or virtually. Maintains knowledge of ADRC resources and services and explains to consumers how to get help or information. Records required information in the ADRC call module and makes follow-up calls. Completes required training to maintain certifications required for this job function
Provides Person-Centered Options Counseling (PCOC) services by conducting a person-centered assessment, educating consumer regarding community resources and options, facilitating consumer self-direction, assisting with future planning, and conducting individual follow up. Adheres to ADRC of Oregon Options Counseling Policies and Procedures. Facilitates access to and coordination with public programs
Provides support to eligible consumers through available financial support funds including transportation, medication, food, and caregiver respite reimbursements
Coordinates with other agencies and community services to meet consumer needs
Performs accurate and timely data entry of consumer information into various databases
Completes reports as required
Participates in state and local meetings and trainings as assigned
Other related duties as assigned
Qualification
Required
Bachelor's degree with major course work in social services; course work in geriatrics and gerontology preferred
A minimum 3 years of case management in social services required
Any satisfactory equivalent combination of education, training and experience which demonstrates the knowledge, skills, and abilities required to perform the duties of the job
Possession of, or the ability to obtain and retain, an Oregon driver license by the time of appointment, or otherwise have immediate point-to-point transportation available
Possession of, or permanent access to, a personal vehicle
Pass Criminal History Background Check; demonstrate knowledge and proficiency in the use of computer software; achieve Inform USA Community Resource Specialist – Aging/Disabilities (CRS-A/D) certification within 18 months of hire; Bi-lingual English/Spanish required
The theory and practice of social services delivery
The problems and issues confronting older adults, people with physical disabilities of all ages, veterans, and family caregivers
Community resources available to benefit this population
Confidentiality rules regarding client and provider records and investigation, and ability to adhere to these rules
Vocabulary, spelling, grammar, and proper usage in both English and Spanish
Exceptional listening and communication skills
Advanced computer skills including Word, Excel, Outlook, and database management
Excellent interpersonal skills with a commitment to delivering high quality customer service in a professional manner
Assure consumer satisfaction and participate in continuous quality improvement of SDS Services
Comply with Inform USA standards
Work independently within assigned area of responsibility and make competent decisions
Operate a personal computer and perform accurate and timely data entry
Use complicated databases to track a variety of programs
Communicate effectively both orally and in writing in both English and Spanish
Work effectively with clients and use good judgment in handling pertinent issues
Identify and respond professionally to the public, consumers and coworkers with empathy and positivity
Perform a variety of social and eligibility assessments
Perform multiple tasks simultaneously
Maintain focus in busy and/or noisy environments
Work as an effective team member and establish and maintain harmonious and cooperative working relationships with staff and a wide variety of people
Preferred
Course work in geriatrics and gerontology preferred
Benefits
Twelve paid holidays per year
Up to 96 hours of paid vacation per year
Up to 96 hours of paid sick leave per year
100% Employer paid medical/dental/vision insurance - Employee contribution is $0 month for employee only up to full family coverage
Employee Assistance Program (EAP)
Optional Flexible Spending Account (FSA)
Employer-paid retirement plan contributions equivalent to 13.02% of monthly salary (Non-PERS)
Employer paid HRA contributions of $125 per month
Employer paid Life and Long-Term Disability insurance
Optional 457(b) retirement plan (Roth or Traditional)
Employer paid Mercy Flights memberships
Optional supplemental insurance such as short-term disability, critical illness, and more
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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