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BlueCross BlueShield of South Carolina · 12 hours ago

Client Relationship Manager I

Columbia, SC

Full-time

Onsite

Mid Level

4+ years exp

BlueCross BlueShield of South Carolina is looking for a Client Relationship Manager I to serve as the day-to-day lead in client issues and service resolution for assigned accounts. The role involves working with various internal stakeholders to meet client needs, assist in implementation, and ensure quality in client-facing materials.

Financial ServicesHealth CareHealth InsuranceInsuranceMedical

Responsibilities

Serves as the internal day to day client account manager, working with Consultants, Client Advocates, NA Operations and Support, Reporting Medical Management, Product Development. etc. and Partner Plan Account Managers to meet client needs and resolve client issues

Participates in the implementation of new clients

Assists in the assessment of client specific benefits to determine set up in the Group Library ensuring coded correctly

Monitors key deliverable dates related to marketing

Trains clients and consultants on E bill

Handles escalated or system problems identified by the Account Advocates

Assures quality including accuracy of SBCs, Benefit Booklets and other client/member facing materials before submission to the client

Qualification

Client managementHealth care knowledgeAnalytic skillsMicrosoft OfficeCommunication skillsSC LifeHealth Insurance LicenseCertified Employee Benefit SpecialistProblem-solving skillsWork independently

Required

Bachelor's degree

4 years job related work experience or Associate's and 2 years job related work experience

4 years of experience in an account management environment in a support role and/or in a client facing or professional role in an area that supports client management (claims, customer service, membership, product development, etc.)

Excellent written and oral communication skills

Good analytic and problem-solving skills

Ability to work independently

Knowledge of health care and health benefits

Microsoft Office proficiency

SC Life and Health Insurance License (within 6 months of hire)

Preferred

Certified Employee Benefit Specialist (CEBS)

Benefits

Subsidized health plans, dental and vision coverage

401k retirement savings plan with company match

Life Insurance

Paid Time Off (PTO)

On-site cafeterias and fitness centers in major locations

Education Assistance

Service Recognition

National discounts to movies, theaters, zoos, theme parks and more

Company

BlueCross BlueShield of South Carolina

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For more than six decades, BlueCross BlueShield of South Carolina has been part of the national landscape. Our roots are firmly embedded in the state.

Founded in 1946

Columbia, South Carolina, USA

10001+ employees