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NEOGOV · 13 hours ago

DSHS DVR Rehabilitation Technician 1

Pierce County – Tacoma, WA

Full-time

Onsite

Entry Level

$3,581/mo - $4,771/mo

1+ years exp

NEOGOV is seeking a Rehabilitation Technician 1 to support individuals with disabilities in their journey towards meaningful employment. This role involves welcoming visitors, explaining services, and assisting Vocational Rehabilitation Counselors to ensure smooth operations and case management.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Welcome visitors and support front desk operations by answering phones, managing lobby sign-ins, handling mail and referrals, and keeping the reception area running smoothly

Explain DVR services and eligibility requirements in clear, straightforward language and enter new applications into the case management system within required timeframes

Support Vocational Rehabilitation Counselors by gathering documentation, requesting vendor quotes, staying in touch with participants, and noting progress or barriers that may affect employment goals

Schedule interpreters, service providers, and meetings; collect diagnostic information; and flag delays that could impact eligibility timelines

Review and monitor authorizations, prepare or process payments, and complete required case reviews before closure

Keep electronic and paper records accurate, organized, and in line with agency policies and records retention requirements

Qualification

Community resources knowledgeDisability-related needs understandingClear communication skillsTechnical systems skillsInterviewing skillsProfessional judgmentProblem-solving skillsRelationship-building skills

Required

Individuals with two years of college-level coursework AND at least one year of experience providing direct customer service in a non-retail setting

A combination of education and relevant experience that demonstrates the ability to perform the work may substitute for the required qualifications

Knowledge of community resources: Using familiarity with local supports and service providers to help connect people to appropriate resources that support employment and vocational rehabilitation goals

Understanding of disability-related needs: Communicating respectfully and effectively with people who may experience physical, cognitive, mental health, or communication barriers, while supporting an inclusive and welcoming office environment

Clear communication and relationship-building skills: Working collaboratively with vocational rehabilitation counselors, service providers, and vendors, while maintaining consistent and professional communication with the people you support

Technical and systems skills: Learning and using case management and office systems to enter applications, track documentation, monitor authorizations, and maintain accurate case records

Interviewing and explanation skills: Gathering information, asking clarifying questions, and explaining DVR services, eligibility requirements, and next steps in a way that is understandable and reassuring

Professional judgment and problem-solving: Navigating questions, delays, or challenging situations with patience and consistency, and knowing when to elevate issues that may affect timelines or service delivery

Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses.

Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

State Employees are members of the Washington Public Employees' Retirement System (PERS).

Employees also have the ability to participate in the Deferred Compensation Program (DCP).

All state employees are covered by the federal Social Security and Medicare systems.

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Full-time employees earn eight hours of sick leave per month.

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165 or the applicable collective bargaining agreement (CBA).

Washington State supports members of the armed forces with 21 days paid military leave per year.

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave.