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Citi · 12 hours ago

Bilingual Issuer Services Operations Analyst

Tampa Florida United States

Full-time

Hybrid

Mid Level

$63K/yr - $87K/yr

3+ years exp

Citi is a global financial services company, and they are seeking a Bilingual Issuer Services Operations Analyst to join their Issuer Services Operations team in Tampa. The role involves managing contractual obligations, executing operational activities, and collaborating with various teams to ensure efficiency and compliance with regulations in Latin America.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Read, analyze, and interpret contracts for diverse clients across various jurisdictions

Provide necessary comments on business checklists based on contract analysis

Review, input, or approve operational activities within the business platform, adhering to the checklists

Review, input, or approve evidence of tasks performed in the system or Sharedrive

Review, input, or approve daily activities according to client contractual obligations, utilizing our core system as a tickler

Execute collateral obligations as per contract rules, including calculations, waterfalls, and notifications

Review, input, or approve commission collection letters to clients, considering A&T contract terms and frequency

Understand the disbursement of funds workflow for Issuer Services Business

Review, input, or approve client instruction information into the payment system to facilitate fund distributions (domestic transfers, checks, international transfers, book-to-book) as per contract terms

Daily balance accounts for various A&T contracts

Ensure transactions are executed within required timeframes

Complete daily control logs to confirm all instructions received were performed

Collaborate with the preparation of the local regulatory reports for Agency & Trust business required by Latin American regulators

Review, input, or approve monthly internal financial statements of trust agreements

Review, input, or approve metrics and controls related to activities performed, as defined by bank policies or internal decisions

Review, input, or approve operational deal implementation and termination activities for Agency & Trust deals in Latin America

Participate on projects for Agency & Trust business as required

Support end-to-end LATAM Agency & Trust Operational activities, including coordination with teams in different countries

Update procedures, instructions, manuals, and checklists

Collaborate with the local control team of the Secured Room responsible for A&T contracts

Respond to emails from internal and external clients in a timely manner

Act as a backup for colleagues and provide support for other assigned activities

Qualification

AgencyTrust experienceFinancial services experienceContract analysisMicrosoft Office proficiencyBilingual (English/Spanish)Learning agilityClient relationship skillsAttention to detailInterpersonal skillsWork under pressure

Required

Bachelor's Degree required, specialization in Economics, Finance, Business Administration, or Accounting

Preferable experience in Agency and Trust business within a financial institution (Capital Markets and Fiduciary Products)

Minimum 3 years of experience in the financial services industry

Proficiency in English and Spanish (Portuguese desirable)

Availability to work on holidays and across different time zones to service Latin American countries

Ability to be in the office as required by the supervisor

Advanced knowledge in Microsoft Word, Excel, and PowerPoint

Capability to use multiple systems simultaneously; ability to absorb modules and commands for day-to-day operations

Ability to work effectively as a member of the Operations Team, contributing to group objectives

Ability to manage a heavy workload and tight deadlines under pressure

Excellent attention to detail and accuracy

Experience interacting with all levels (Junior, Middle, Seniors) and communicating effectively

Strong focus on controls

Excellent client relationship skills, as daily interaction is common

Proven interpersonal skills; customer-focused, highly organized, and proactive

Quick learner, with a good understanding of activities, policies, procedures, regulations of different countries, and concepts of the work area

Ability to analyze and interpret legal documents

Knowledge of the bank's policies is required to execute activities; a full understanding of policies governing the business and keeping updated on changes is essential

Benefits

Medical, dental & vision coverage

401(k)

Life, accident, and disability insurance

Wellness programs

Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Company

Citi

Glassdoor3.8

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Founded in 1812

San Antonio, Texas, USA

10001+ employees

https://www.citi.com

H1B Sponsorship

Citi has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (957)

2024 (849)

2023 (1375)

2022 (1117)

2021 (876)

2020 (901)