Apply on Employer Site

NEOGOV · 12 hours ago

Family Time Program Coordinator - West Seattle

King County - Seattle - West Seattle, WA

Full-time

Onsite

Entry Level

$3,665/mo - $4,882/mo

2+ years exp

NEOGOV is dedicated to supporting Washington state's children and youth. They are seeking a Family Time Program Coordinator to oversee visitation services for children in out-of-home care, ensuring quality family interactions and promoting safety and well-being for families involved in the child welfare system.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Support the Center by maintaining the hours of operation, providing reception duties, and supervising children awaiting placement

Answering the phone, opening the door for visitors, performing complex scheduling/calendaring, and daily scheduling

This position has extensive involvement with staff, clients and/or children, providing support when needed

Provide required center cleaning and maintenance on an immediate and/or daily basis for the safety and welfare of all using the center

Process requests for family time visitations and transportation requests for children and families

Process referrals using Sprout software and send referrals to contracted providers until referrals are accepted

Troubleshoot referrals/complicated cases with the caseworker

Notify caseworkers when their case has been picked up by a provider

Maintain statistical data to monitor program activities in relation to established program parameters

Support the region by processing Sprout Discovery Records Requests

Receive requests for Sprout visit reports during the specified timeframe via Smartsheet as submitted by the caseworker

Submit documents to the appropriate folder or email to prep for redactions

Support the region by processing Courtesy Supervision Requests

Email and coordinate requests to the appropriate office point person and log requests

Review family time referrals for accuracy within the Sprout database

Maintain statistical data to monitor program activities

Support family time contracted providers in the use of the Sprout Program

Troubleshoot issues with DCYF personnel concerning Family Time referrals

Solve problems and use de-escalation skills to solve problems that may arise when working with families; call 911 when necessary

Provide Family Time services when possible and/or assist with children awaiting placement

Document interactions with parents and children during Family Time using the state’s FAMLINK system

Qualification

Family Time visitation servicesTrauma-informed careStatistical data managementMicrosoft WordMicrosoft ExcelSchedulingDe-escalation skillsClerical experienceCommunication skillsProblem-solving

Required

High School diploma or equivalent

Two years of experience working with children, youth, or families in the program specialty

Equivalent education and or experience totaling two years

The ability to take action to learn and grow

The ability to take action to meet the needs of others

Preferred

Minimum of 12 months of experience and proficiency in operating a computer and keyboard

Minimum of 12 months of experience and proficiency in using word processing software such as Microsoft Word and Microsoft Excel

Minimum of 12 months of experience in composing, sending, and responding to electronic mail

Proficiency in the utilization of e-mail program functions such as calendar and meeting requests

Ability to effectively communicate and comprehend (through oral and written forms of communication) with management, peers, clients, community colleagues and the public in a respectful and efficient manner

Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses.

Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

State Employees are members of the Washington Public Employees' Retirement System (PERS).

Employees also have the ability to participate in the Deferred Compensation Program.

All state employees are covered by the federal Social Security and Medicare systems.

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Full-time employees earn eight hours of sick leave per month.

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165 or the applicable collective bargaining agreement.

Washington State supports members of the armed forces with 21 days paid military leave per year.

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave.