Transcend Staffing Solutions LLC. a 100% Women Owned Minority Staffing Firm! ยท 14 hours ago
Field Technician (Desktop Support)
Denver, CO
Full-time
Onsite
New Grad, Entry Level
$20/hr - $20/hrTranscend Staffing Solutions LLC is a 100% Women Owned Minority Staffing Firm seeking a Field Technician II to provide IT support to the CDC staff. The role involves troubleshooting hardware and software issues, providing customer support, and performing network administration tasks.
ConsultingHuman ResourcesProject ManagementWeb Development
Hiring Manager
Dipankar Bhattacharya
Responsibilities
Provide outstanding customer support assistance via phone and email in Windows 10/11
Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner
Meet SLAs in a high volume work environment and the main CDC campus
Utilize solid MS Office 365 Outlook
Provide extensive support to remote customers utilizing Citrix and troubleshooting remote access problems effectively
Perform some network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc
Troubleshoot desktops, laptops, tablets, and mobile devices - Android, iPhone or iOS devices
Qualification
Required
IT related experience troubleshooting hardware and software, and connectivity issues
IT Desktop Support experience to include 100% onsite support for local & remote customers using Windows 10/11 and Office 365
Familiarity with a high paced SLA driven environment
Experience troubleshooting Windows 10/11, MS Office 365 - Outlook
Experience configuring MAC desktops and Laptops
Experience troubleshooting general networking, wireless , and connectivity problems; and knowledge/experience with remote desktop and VPN (Zscaler)
Experience troubleshooting printers, desktops, laptops, tablets, and mobile devices such as Android, iPhone or iOS device, Apple/Mac
Knowledge of a Ticketing System
High School Diploma or GED
Company
Transcend Staffing Solutions LLC. a 100% Women Owned Minority Staffing Firm!
Transcend Staffing Solutions LLC. is a 100% women owned and certified MWBE and SBE in State of NJ.
Founded in 2015
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase