NEOGOV · 18 hours ago
Crisis Services Shift Supervisor
Crisis Recovery Center, IL
Full-time
Onsite
Mid, Senior Level
$56K/yr - $65K/yr
3+ years expNEOGOV is excited to offer a leadership opportunity within the Crisis Services team at the DuPage County Health Department. The Crisis Services Shift Supervisor will provide clinical support and administrative supervision to staff while coordinating shift operations to meet service demands at the Crisis Recovery Center, which offers vital mental health crisis services to the community.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Manage day-to-day operational issues across crisis services on assigned shift
Lead shift meetings, assign tasks to staff on shift, and ensure tasks are completed and meet quality and compliance standards
Provide clinical support and administrative supervision to crisis services staff on shift
Supervise and participate in the work of staff responsible for providing clinical and case management services
Manage staffing schedule to ensure adequate staffing for crisis situations on shift
Train and provide feedback on performance to new and existing staff
Respond to escalated client concerns on shift and be available to respond to client/customers as needed
Provide appropriate leadership and direction and promote positive morale, creativity and teamwork among staff
Collaborate with crisis leadership team to evaluate staff performance, review incident reports
Collaborate with other supervisory staff to support integration of client's services
Keep up to date on billing changes that may impact service delivery
Participate in emergency response activities as assigned
Maintain required training, licensure and/or certification
Maintain confidentiality of privileged information and adheres to patient privacy laws
Demonstrate sensitivity and understanding of other ethnic groups and cultures
Qualification
Required
Completion of a master's degree in Psychology, Social Work, or a related field
3+ years of behavioral health experience which included progressive responsibility acting as a lead worker
Equivalent combination of training and experience
Benefits
Comprehensive training program (and we pay you for it!)
12 paid holidays
3 weeks of paid leave (Vacation and Personal Days)
12 weeks of Paid Parental Leave
Paid sick time
Health insurance
Pension-eligible position for a secure retirement
Eligibility for Federal Student Loan Forgiveness Program
Tuition reimbursement and certification reimbursement
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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