U.S. Bank · 14 hours ago
Senior Operations Processor for Complaints
Marshall, MN
Full-time
Onsite
Senior Level
$23.65/hr - $31.54/hr
5+ years expU.S. Bank is expanding its Equipment Finance Complaint team to strengthen the timely and accurate resolution of customer concerns. In this role, you will oversee complaint intake, conduct initial assessments, and maintain detailed documentation to ensure adherence to regulatory and compliance requirements.
BankingFinancial ServicesInsuranceMortgageWealth Management
Responsibilities
Daily a report is pulled and reviews System of record notes looking for complaints that may need to be reviewed
Enter and validate complaint data by completing Intake forms
Conduct initial review of complaint submissions for completeness and accuracy
Collaborate with internal teams to ensure smooth hand off for resolution
Accomplishes tasks within designated time frame per complaint policy
Assist with owning a complaint case from intake to resolution if needed to meet the SLA guideline
Interpret policies and approvals in ambiguous scenarios; document decisions clearly
Maintain audit ready records and ensure compliance standards
Collaborate with Operations, Compliance, and Risk teams to resolve issues
Identify trends and recommend process improvements
Qualification
Required
High school diploma or equivalent
Five to seven years or more of operations services related work experience
Preferred
One to two years of experience in leasing or other financial operations activities
Confidence in decision making and explaining rationale
Strong organization and time management skills
Exceptional attention to detail and documentation accuracy
Effective verbal and written communication skills
Experience in complaints handling, compliance, or operations preferred
Proven commitment to high quality customer service
Ability to work with multiple functional areas to solve documentation needs
Ability to work well with external and internal customers
Good time management skills to maximize production and execution of tasks in a fast-paced environment
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Company
U.S. Bank
At U.S.
10001+ employees
H1B Sponsorship
U.S. Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (679)
2024 (508)
2023 (545)
2022 (806)
2021 (549)
2020 (403)
Funding
Current Stage
Public CompanyTotal Funding
$991MKey Investors
U.S. Department of the TreasuryMitsubishi UFJ Financial Group
2023-09-29Post Ipo Debt· $55M
2023-08-03Post Ipo Debt· $936M
1978-01-13IPO
Leadership Team
John C Stern
CFO
Daniel Crozier
Senior Vice President Operations
Recent News
2025-12-24
2025-12-17
2025-12-17
Company data provided by crunchbase