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Goodwill Industries of Southeastern Wisconsin, Inc. · 14 hours ago

Lead Retail Associate

Oconomowoc, WI

Full-time

Onsite

Mid Level

Goodwill Industries of Southeastern Wisconsin, Inc. is a community-focused organization, and they are seeking a Lead Retail Associate to provide daily direction on store goals and oversee various operational tasks. The role involves managing associate schedules, ensuring production quality, maintaining a safe work environment, and serving as a service experience leader.

AssociationCommunitiesLifestyleRetailTraining

Responsibilities

Directs a variety of tasks including associate break schedules, production processes, and recovery at the end of the day, among others

Oversee that there is adequate coverage at POS and in donations

Monitor and assist with production quality standards while encouraging team to meet their individual production goals

Function as a service experience leader (SEL)

Maintain a safe and orderly work environment; ensure employees operate equipment safely and follow safe work practices

Consistently communicate and implement policies and procedures, reporting concerns to leadership

Resolves employees and first level customer concerns and complaints in a timely manner

Assist in resolving employee and customer concerns and addressing safety/security concerns promptly

Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities. Follows through on learning, skill building, and practice necessary to adapt to change

Problem Solving: Close supervision for completion of routine work, which is regularly reviewed by manager or senior coworker. Work that exceeds 'routine' comes with detailed instructions

Technical Skill: Basic knowledge of discipline’s procedures and methods. Understands and applies the fundamentals of customer service. Able to respond to routine requests

Community Engagement: Serves as an ambassador for Goodwill in the wider community. Participates in volunteer opportunities as schedule and interest permit

Responsible for completing other duties/responsibilities as assigned

Qualification

Forklift certificationRetail experienceProduction environment experienceCustomer serviceCommunity engagementSituational adaptabilityAccountabilityProject managementProblem solvingEffective communicationResults-driven