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Dexian · 10 hours ago

Customer and Technical Support Consultant (Remote)

United States

Full-time

Remote

New Grad, Entry Level

$17/hr - $18.30/hr

Dexian is a prominent technology and professional staffing company with a global presence. They are seeking a Customer and Technical Support Consultant to act as a liaison between clients and customers, helping veterinarians and healthcare professionals with diagnostic equipment and inquiries.

ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency

H1B Sponsor Likely

Responsibilities

You will instruct customers on the use of our in-house diagnostic analyzers

You will coordinate and assist with equipment installations and troubleshoot mechanical hardware technical problems as well as software integration issues

Qualification

Technical support experienceVeterinary practice experienceComputer skillsProblem-solving skillsCommunication skillsInterpersonal skillsOrganizational skills

Required

You are experienced in a technically related field, have worked in a veterinary practice with our chemistry analyzers, a laboratory setting, or contact center environment

It is important to have strong computer and technical skills, with the aptitude to learn applicable software and hardware

The ideal candidate will be highly motivated, goal-oriented, and a strong collaborator

A proven track record of providing extraordinary customer service

You will possess superb listening and communication (verbal and written) skills in order to be a successful customer support specialist

Strong interpersonal skills with the ability to establish rapport quickly are equally important qualities to have

You will be a master problem solver with fine attention to detail while leveraging your strong organizational skills in a multi-tasking environment

You have the ability to learn quickly and apply skills and abilities to a variety of customer interactions

Ability to be on the phone for 8 hours per day

Reliable and dependable attendance is an essential function of this position

When working from your virtual office, you are required to be available by telephone, voicemail, email, and MS Teams messaging during your scheduled business hours

A high-speed hardwired internet connection (minimum 15 Mbps download; 3 Mbps upload) must be maintained

Preferred

Networking and/or software support is a plus

Benefits

You will be supplied with a laptop, docking station, monitors, keyboard, mouse, and headset, which will need to be maintained appropriately.

Company

Dexian

Glassdoor3.5

Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.

Founded in 1994

Mclean, Virginia, USA

1001-5000 employees

https://dexian.com

H1B Sponsorship

Dexian has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (48)