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Grainger · 11 hours ago

On-Site Service Representative

New Orleans, LA

Full-time

Onsite

Mid Level

$21.11/hr - $26.35/hr

3+ years exp

Grainger is a leading broad line distributor serving millions of customers worldwide with innovative technology and deep customer relationships. The On-Site Service Representative will manage inventory and provide outstanding customer service to assigned customers, driving account growth through the KeepStock program.

HospitalityIndustrialManufacturingOffice SuppliesSupply Chain Management

Comp. & Benefits

Responsibilities

Service multiple customer locations

Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted

Resolve customer problems promptly to retain and promote customer loyalty

Follow designated route defined by routing software tools and maintain route guides

Identify continuous improvement opportunities in productivity, process, and cycle time

Comply with safety and inspection requirements of the facility where the service is being provided

Help create new orders by engaging with customers to identify additional product needs

Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings

Qualification

Customer serviceInventory managementProblem-solvingCollaboration

Required

+ 3 years' experience in selling or service environment

+ High School Diploma or equivalent

+ Ability to lift 25 to 60lbs and/ or work in difficult positions

+ Collaboration and problem-solving skills

+ Handle different technical and operational issues

+ Have and maintain a valid driver's license in State of residence

+ Must carry required levels of automobile insurance

Benefits

Medical, dental, vision, and life insurance coverage starts on day one of employment.

Access to up to 50% of your paycheck based on hours worked before payday.

18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.

6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.

Employee discounts, parental leave, and other benefits.

Safety shoes provided (where applicable).

Company

Grainger

Glassdoor4.1

As a leading business-to-business organization, more than 4.5 million customers worldwide rely on Grainger for products in categories such as safety, material handling and metalworking, along with services like inventory management and technical support.

Founded in 1927

Savannah, Georgia, USA

10001+ employees