Solar Power Pros Inc. ยท 13 hours ago
Customer Support/Intake & Scheduling Specialist
Centennial, CO
Full-time
Hybrid
New Grad, Entry Level
$50K/yr - $60K/yrSolar Power Pros is a company dedicated to solar energy solutions, and they are seeking a Customer Support/Intake & Scheduling Specialist. This role involves managing customer inquiries regarding solar and battery systems, coordinating service schedules, and ensuring customer satisfaction throughout the service process.
Renewable EnergyResidentialSolar
Responsibilities
You will be the first point of contact for customers who reach out and have questions or need service to their existing solar and battery systems
Field customer inquiries, identify service needs and coordinate with the service team to address customer system issues
Convert service leads to actionable service jobs
Define service job scope with customers with possible additional service offerings
Estimate costs and labor required for service jobs
Forward service contracts to customers for review and approval
Coordinate with the internal teams and customers to ensure project scope and requirements are documented
Develop and maintain field service schedules
Follow-up with customers throughout the service process
Work with vendors to secure warrantied equipment & applicable labor reimbursements
Coordinate equipment deliveries and pickups
Identify service process issues and provide feedback to help improve customer satisfaction, service efficiency and effectiveness
Create annual production status reports for customers
Working with building departments to secure service permits and coordinate service inspections
Report periodic service project health and status to Company management
Other duties as assigned
Qualification
Required
Handle inbound service requests and inquiries from residential and commercial customers on their existing solar and battery systems
Develop and maintain weekly service team schedules and dispatch service technicians to resolve system issues
Strong focus on customer phone communication
Communicate with customers, internal teams and vendors throughout the service repair process
Gain knowledge on solar equipment functionality, equipment compatibility, and remote diagnostics
Provide feedback on processes to help scale and streamline the service department
Field customer inquiries, identify service needs and coordinate with the service team to address customer system issues
Convert service leads to actionable service jobs
Define service job scope with customers with possible additional service offerings
Estimate costs and labor required for service jobs
Forward service contracts to customers for review and approval
Coordinate with internal teams and customers to ensure project scope and requirements are documented
Develop and maintain field service schedules
Follow-up with customers throughout the service process
Work with vendors to secure warrantied equipment & applicable labor reimbursements
Coordinate equipment deliveries and pickups
Identify service process issues and provide feedback to help improve customer satisfaction, service efficiency and effectiveness
Create annual production status reports for customers
Work with building departments to secure service permits and coordinate service inspections
Report periodic service project health and status to Company management
Other duties as assigned
Preferred
Strong communication skills with the ability to present complex information clearly to diverse audiences, including customers
Ability to estimate service needs and plan resources within a schedule
Familiarity with solar and battery system is preferred but not required
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Professional development assistance
Vision insurance
Company
Solar Power Pros Inc.
Solar Power Pros specializes in residential and commercial solar energy system installations.
Founded in 2013
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase