Lithic · 15 hours ago
Senior Product Manager - Program Services
New York, New York, United States
Full-time
Hybrid
Senior Level
7+ years expLithic is a modern card issuing and payment processing platform powering some of the most innovative companies in fintech. They are seeking an experienced Senior Product Manager to lead their Program Services platform, focusing on operational tools that help manage card programs and enhance customer experience.
ConsumerFinancial ServicesFinTechPayments
Responsibilities
Own the Program Services platform end-to-end
Define and execute product vision for Lithic's operational tooling suite: dispute management, fraud engine, transaction monitoring, KYC/KYB onboarding, and customer service infrastructure
Build case management systems, customer service dashboards, and workflow tools that balance operational efficiency with user experience
Pioneer automation and operational efficiency
Balance automation with human oversight in compliance-sensitive areas like fraud investigation, intelligent case routing and dispute management
Deliver production-ready products with measurable impact
Ship features and improvements that demonstrably reduce time-to-resolution, lower operational costs, or improve detection accuracy
Define success metrics along with the operations team: dispute resolution time, fraud detection rates, false positive ratios, onboarding conversion, automation coverage, and customer satisfaction scores
Champion the operations user
Develop a deep understanding of operations teams' needs—from customer support representatives handling cardholder inquiries to fraud analysts investigating suspicious patterns to compliance officers monitoring transactions
Conduct user research, shadow customer support calls, observe dispute resolution and transaction monitoring workflows, and analyze operational metrics to inform design decisions
Balance competing priorities between different user segments and stakeholder groups
Qualification
Required
7+ years of product management experience: In fintech or financial services, with a strong track record of shipping operational tooling or B2B infrastructure products
Operational tooling experience: Proven track record building products that operations teams use daily—case management systems, workflow tools, operational dashboards, fraud monitoring platforms, or internal tooling, with at least some familiarity and previous experience using agentic workflows
Technical fluency: Strong understanding of APIs, data flows, and system integration. Comfortable partnering with engineering teams on complex implementations involving rule engines, workflow automation, and third-party integrations
Metrics-driven mindset: Track record of defining and improving operational metrics like time-to-resolution, detection accuracy, automation rates, and cost per transaction
Cross-functional collaboration: Experience working effectively with operations, compliance, risk, and engineering teams in complex, matrixed organizations
Preferred
Experience working for fintech or payment platforms
Background in fraud/risk product management or compliance tooling
Experience with AI/ML applications in fraud detection or workflow automation
Understanding of card network operations and dispute flows (Visa/Mastercard)
SQL proficiency or data analysis experience
Benefits
Health, vision, and dental insurance; HSA Contribution Match
Unlimited PTO
401(k) match
Voluntary Life Insurance and AD&D
3% cashback on all Privacy purchases
12-weeks fully paid parental leave
Work From Anywhere: work from anywhere in the world 4-weeks each year
5-Year Fully Paid 4-Week Sabbatical Program
$50/month towards your commute
Free lunch every Tuesday and Thursday
Company
Lithic
Lithic is a financial technology startup that provides virtual cards and a card issuing platform for businesses and consumers.
51-200 employees
H1B Sponsorship
Lithic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$115.4MKey Investors
StripesBessemer Venture PartnersTeamworthy Ventures
2021-07-29Series C· $60M
2021-05-20Series B· $43M
2020-07-15Series A· $10.2M
Leadership Team
Jason Kruse
Co-founder and CTO
Brendan Doyle
Engineering Manager
Recent News
2025-11-26
2025-11-25
Company data provided by crunchbase